Dutch Customer Service Advisor - Airline Loyalty Programme

ADM Value; Barcelona; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Permanent contract

Full-time 39h

12:00–20:00 shift

Mon-Sun with 2 days off

Barcelona location

Onboarding training

International airline environment

Job summary

ADM Value Barcelona is hiring native Dutch speakers to join a customer service team for a major airline's loyalty programme. This hybrid Barcelona role focuses on high-quality, non-sales customer support in English and Dutch, with a full-time contract and dedicated onboarding.

The position offers 39 hours per week, a 12:00–20:00 schedule, and is based in Barcelona Poblenou. You will work in an international environment, handling inquiries, updating CRM data, and contributing to member

Qualifications

• Native Dutch speaker with excellent written and spoken Dutch.
• Strong communication and customer focus.
• Able to work in an international environment.

Responsibilities

• Respond to customer enquiries by email and other channels.
• Assist customers with loyalty accounts, miles and benefits.
• Provide information on earning, using and redeeming miles.
• Handle bookings and loyalty programme enquiries; resolve issues.
• Record and update customer information in CRM tools.
• Contribute to service quality improvement.

Skills

Dutch (Native)

English Proficiency

Customer Service Mindset

Communication Skills

Organised & Autonomous

Tools

CRM software

Job description

We are hiring Dutch Customer Service Advisors!

As part of the development of our activity, ADM Value Barcelona is looking for native Dutch speakers to join a dedicated customer service team for the loyalty programme of a major international airline.

If you enjoy customer contact, are comfortable working in an international environment and are looking for a stable position in Barcelona, this opportunity is for you!

No sales — just customer service!

Barcelona Poblenou | Hybrid**

Tasks

Your main responsibilities will include:

• Responding to customer enquiries by email and other communication channels.
• Assisting customers with their loyalty accounts, miles and benefits.
• Providing information about how miles can be earned, used and redeemed.
• Handling and resolving enquiries related to bookings, customer accounts and loyalty programme services.
• Providing clear, professional and personalised responses.
• Following up on complex requests and complaints until they are resolved.
• Ensuring a high-quality customer experience and contributing to member satisfaction.
• Recording and updating customer information in CRM tools.
• Contributing to the continuous improvement of service quality.

Requirements

We are looking for someone with an excellent customer service mindset and strong communication skills.

You are:

• A native Dutch speaker with an excellent level of Dutch, both written and spoken.
• Comfortable communicating with customers and focused on customer satisfaction.
• Organised, autonomous and solution-oriented.
• Comfortable using computer systems and digital tools.
• Able to work in a dynamic and international environment.
• Able to communicate in English at a professional level.
• Previous experience in customer service, tourism, hospitality, aviation or contact centres is a plus.

Benefits

• Permanent contract (CDI).
• Full-time position – 39 hours per week.
• Working hours: 12:00–20:00.
• Availability from Monday to Sunday.
• Two days off per week according to the work schedule.
• Location: Barcelona.
• Initial training and full support during your onboarding.
• The opportunity to work for a major player in the airline industry, in an international and multicultural working environment.
• The opportunity to develop your customer service and professional skills.

"ADM is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics."