Dispatch Team Leader

JD.COM; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

JD Logistics is establishing its core infrastructure in Madrid to operate a 24/7 transportation dispatch and routing function. You will lead the dispatch desk, managing a team of dispatchers and analysts to optimize real-time scheduling across the Madrid network for cost, timing, and capacity from Day One.

Ideal candidates have Greenfield launch experience in a fast-paced transport control environment, with strong TMS and GPS tracking skills, and fluency in English and Spanish; flexible shifts

Formación

• Must have verified background launching transport control towers or dispatch desks in fast-paced environments.
• Fluency in English and Spanish required to manage local carriers and coordinate with HQ.

Responsabilidades

• Lead the 24/7 transportation dispatch and routing operation in Madrid.
• Directly manage the dispatching team and routing analysts; oversee real-time scheduling.
• Coordinate carrier departures and arrivals; resolve immediate transit bottlenecks across the Madrid network.
• Establish scalable processes and escalation paths to ensure continuous operations.

Conocimientos

Greenfield launch experience

English language proficiency

Spanish language proficiency

Night/early morning shift adaptability

Herramientas

Transport Management System (TMS)

Real-time GPS tracking

Dynamic routing software

Descripción del empleo

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.

Context of the Positio

nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution

.This position is designed for an agile, data-driven transport professional who will take control of our real-time dispatch desk, ensuring that every vehicle movement across our Madrid network is optimized for cost, timing, and capacity from Day One

The Mission & Core Sco

• peThe Mission: Establish, lead, and run the 24/7 transportation dispatch and routing operation, ensuring seamless middle-mile execution between ports, the main fulfillment centers, and last-mile delivery station
• s.The Scope: You will directly manage the dispatching team and routing analysts, oversee real-time scheduling, coordinate carrier departures/arrivals, and solve immediate transit bottlenecks across the Madrid regional networ

Crucial Expectations & Performance Targ

etsTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 mont

• hs:Dispatch Desk Architecture: Set up the real-time routing, tracking, and communication protocols for the dispatch team, turning high-level transport plans into flawless daily executi
• on.Carrier Departure & SLA Compliance: Maintain a near-perfect On-Time Departure (OTD) and On-Time Arrival (OTA) rate for all linehauls and inbound shipments, mitigating tracking gaps immediate
• ly.Cost & Capacity Optimization: Maximize vehicle cube utilization and route efficiency, minimizing empty miles and managing spot-market carrier requests effectively under tight budget limi
• ts.Real-Time Exception Management: Establish clear escalation pathways to instantly handle transit disruptions (e.g., driver delays, vehicle breakdowns, road closures), keeping all downstream operations fully inform

Position Requirem

• entsGreenfield Launch Expertise: You must have a verified background working within a fast-paced transport control tower or dispatch desk launch environment, ideally for an express parcel network, e-commerce giant, or major freight forwar
• der.Technical Systems Mastery: Strong, hands-on experience working with Transport Management Systems (TMS), real-time GPS tracking tools, and dynamic routing softw
• are.Language Proficiency: Professional fluency in English and Spanish is mandatory to manage local carriers, direct dispatchers, and coordinate technical requirements with global HQ. Knowledge of Mandarin is a strong corporate as
• set.Operational Flexibility: High adaptability regarding shift rotations, including night or early morning coverage, which is essential to stabilizing a round-the-clock transport network lau

Diversity & Incl

usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th

rive.

We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable