Dispatcheur/Dispatcheuse

Jd.com; Madrid; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

JD Logistics is expanding its European transportation and last-mile network and seeks an analytical Dispatcher to manage dock scheduling, routing, linehaul execution, and carrier handovers. You will coordinate dock arrivals and outbound schedules, aiming for 100% on-time dispatch across regional facilities.

The role requires proven dispatch or fleet operations experience, strong systems literacy (TMS, GPS tracking, Excel), and English fluency.

Formación

• Proven experience in dispatching, transport scheduling, yard management, or fleet operations within a fast-paced logistics or 3PL network.
• Fluency in English is mandatory; Spanish or Italian preferred; Mandarin is a strong plus.
• Willingness to work dynamic shifts including nights/weekends to match dispatch windows.

Responsabilidades

• Coordinate daily inbound trailer dockings, outbound dispatch schedules, linehaul movements, and last-mile carrier handovers to ensure on-time dispatch.
• Serve as the operational bridge between warehouse dock leads, 3PL carriers, linehaul drivers, and regional control centers.
• Track active transit lines, resolve delays and prevent capacity bottlenecks in real time.
• Maintain accuracy across TMS and driver check-in/check-out portals.

Conocimientos

Dispatching

Transport scheduling

Yard management

Fleet operations

Systems literacy

MS Excel

GPS tracking

Herramientas

TMS

Yard management tools

GPS tracking platforms

Descripción del empleo

About Us

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Context of the Position

As part of our rapid international expansion across Europe, JD Logistics is scaling its transportation and last-mile distribution networks. We are seeking an analytical, high-execution Dispatcher to manage dock scheduling, driver routing, linehaul execution, and carrier cut-off compliance across our regional facilities.

The Mission & Core Scope

The Mission

Coordinate daily inbound trailer dockings, outbound dispatch schedules, linehaul movements, and last-mile courier carrier handovers, ensuring 100% on-time dispatch and optimal yard flow.

The Scope

You will serve as the operational control bridge between warehouse dock leads, external 3PL carriers, linehaul drivers, and regional transportation control centers, managing real-time vehicle flows and yard operations.

Crucial Expectations & Performance Targets

• On-time Dispatch SLA: Monitor carrier arrival and departure windows, guaranteeing that 100% of outbound linehaul and last-mile routes leave on schedule.
• Yard & Dock Utilization: Maximize trailer slot turnover and dock bay allocation, eliminating driver wait times and preventing yard congestion.
• Transport Exception Tracking: Actively track active transit lines, immediately resolving delays, driver documentation errors, or trailer capacity bottlenecks.
• System Compliance: Maintain real-time tracking accuracy across Transportation Management Systems (TMS) and driver check-in/check-out portals.

Position Requirements

• Dispatch & Transport Competence: Proven experience in dispatching, transport scheduling, yard management, or fleet operations within a fast-paced logistics, express parcel, or 3PL network.
• Systems Literacy: Hands-on experience with Transportation Management Systems (TMS), yard management tools, GPS tracking platforms, and MS Excel.
• Language Proficiency: Professional fluency in English is mandatory. Fluency in local languages (Spanish or Italian) is preferred; Mandarin proficiency is a strong plus.
• Operational Flexibility: Adaptability to work dynamic shift schedules, including night shifts or weekend rotations to match dispatch windows.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.