Director of Rooms

Recruit Genie; Gandia; On-site; EUR 140,000 - 190,000; Full time

Benefits offered by this job

Competitive executive salary

Executive Leadership Team involvement

Pre-opening team role

Career growth opportunities

Growth potential in luxury hospitality

Recognition and engagement programs

Landmark project impact

Job summary

ZEST Hotel & Resort Ibiza is seeking a Director of Rooms to lead Front Office, Concierge, Bell & Door, Guest Experience, Housekeeping and Laundry for Ibiza's new luxury resort. You will shape service standards, build a high-performing team, and ensure an elevated guest journey from pre-arrival to post-departure.

Reporting to the Hotel Manager, you will drive operational excellence, guest loyalty and financial performance while embedding ZEST values across all interactions.

Qualifications

• Degree in Hospitality Management, Tourism, Business Administration or equivalent professional experience.
• Significant luxury hospitality leadership experience within Rooms Division operations.
• Proven success leading Front Office and Housekeeping functions.
• Experience managing villa operations and highly personalised guest experiences.
• Strong background in luxury resort environments, lifestyle brands or multi-outlet properties.
• Pre-opening experience is highly desirable.
• Experience developing service standards and high-performing teams.
• Strong financial, budgeting and workforce planning capabilities.
• Proficiency with PMS platforms and reputation management systems.
• Excellent leadership, communication and stakeholder management skills.
• Fluent in English and Spanish.
• EU work authorisation or Spanish permit.

Responsibilities

• Lead the Rooms Division strategy across Front Office, Concierge, Bell & Door, Guest Experience, Housekeeping and Laundry.
• Oversee day-to-day operations ensuring seamless service delivery across all guest touchpoints.
• Drive guest satisfaction with highly personalised experiences and VIP management.
• Lead pre-opening activities: readiness, standards, systems, recruitment and trials.
• Build and coach a high-performing Rooms leadership team.
• Manage budgets, payroll, productivity and operating costs for efficiency.
• Collaborate with Revenue, Reservations, Engineering and other ops teams to optimise inventory and upsell.
• Monitor feedback, audits and market trends for continuous improvement.
• Ensure compliance with luxury standards, safety, data protection and sustainability.
• Champion ZEST culture and service philosophy across guest interactions.

Skills

Leadership

Luxury hospitality

Villa operations

Service standards

Financial & budgeting

English & Spanish fluency

Stakeholder management

Education

Hospitality/Business degree

Tools

PMS platforms

Reputation management tools

Job description

About ZEST Hotel & Resort Ibiza

ZEST Hotel & Resort is where dynamic energy meets effortless luxury. Designed for those who seek both indulgence and authenticity, we create a space where creativity thrives and every moment is a celebration of the senses. From vibrant days by the pool to elegant evenings under the stars, ZEST pulses with movement, music, and connection. Our approach to luxury is relaxed yet refined, stylish, welcoming, and always inspiring. Here, pleasure is an art, and every stay is an unforgettable experience.

ZEST Hotel & Resort is a new luxury resort in Cap Negret, Ibiza, scheduled to open in April 2027. With 206 rooms and seven villas, destination dining, wellness facilities, and a Beach Club, we are building a team that will bring warm, thoughtful hospitality to every part of the guest experience.

About the Role

Lead the Rooms Division behind one of Ibiza's most exciting luxury resort openings. Inspired by The ZEST Effect and our commitment to personalised hospitality, we are looking for an exceptional Director of Rooms to join our Executive Leadership Team and shape every aspect of the guest journey.

Reporting directly to the Hotel Manager, the Director of Rooms will oversee Front Office, Concierge, Bell & Door Services, Guest Experience, Telephone Operations, Housekeeping and Laundry, ensuring a seamless and elevated experience from pre-arrival through to post-departure.

This is a unique opportunity to create and launch a world-class Rooms operation from the ground up. You will play a key role in defining service standards, building high-performing teams, delivering exceptional guest satisfaction, and positioning ZEST Hotel & Resort Ibiza as one of the island's most sought-after luxury lifestyle destinations.

As a member of the Executive Leadership Team, you will be responsible for driving operational excellence, guest loyalty, financial performance, team engagement, and service innovation whilst bringing the ZEST culture and values to life across every guest interaction.

Key Responsibilities

• Lead the overall Rooms Division strategy, ensuring alignment with the resort's vision, luxury positioning, and business objectives.
• Oversee the day-to-day operation of Front Office, Concierge, Bell & Door Services, Guest Experience, Housekeeping, and Laundry, ensuring seamless service delivery across all guest touchpoints.
• Drive exceptional guest satisfaction by delivering highly personalized experiences, managing VIP stays, resolving complex guest concerns, and continuously improving service quality.
• Lead all Rooms Division pre-opening activities, including operational readiness, service standards, systems implementation, recruitment, training, and trial operations.
• Recruit, develop, coach, and inspire a high-performing Rooms leadership team, fostering a culture of excellence, accountability, and collaboration.
• Manage departmental budgets, payroll, productivity, and operating costs while maximizing efficiency without compromising the guest experience.
• Partner closely with Revenue Management, Reservations, Engineering, and other operational departments to optimize room inventory, upgrades, upselling opportunities, and overall operational performance.
• Monitor guest feedback, quality audits, and market trends to identify opportunities for continuous improvement and innovation.
• Ensure compliance with luxury hospitality standards, health & safety requirements, data protection regulations, and sustainability initiatives across the division.
• Champion the ZEST culture and service philosophy, bringing Freedom, Connection, Pleasure, and Exploration to life for both guests and employees.

Experience & Qualifications

• Degree in Hospitality Management, Tourism, Business Administration or equivalent professional experience.
• Significant luxury hospitality leadership experience within Rooms Division operations.
• Proven success leading both Front Office and Housekeeping functions.
• Experience managing villa operations and highly personalised guest experiences.
• Strong background in luxury resort environments, lifestyle hospitality brands or complex multi-outlet properties.
• Previous pre-opening experience is highly desirable.
• Experience developing service standards, procedures and high-performing teams.
• Strong financial, budgeting and workforce planning capabilities.
• Proficiency with PMS platforms, reputation management systems and operational reporting tools.
• Excellent leadership, communication and stakeholder management skills.
• Fluent in English and Spanish.
• Valid EU work authorisation or the appropriate Spanish work permit.

Key Competencies

• Inspirational and people-focused leadership.
• Emotional intelligence and empathy.
• Luxury guest experience expertise.
• Strong operational judgement and decision-making.
• Exceptional attention to detail.
• Anticipation and proactive problem-solving.
• Commercial and financial acumen.
• Cross-cultural communication skills.
• Discretion and integrity.
• Ability to execute and deliver results.
• Alignment with ZEST values, culture and service philosophy.

Benefits

At ZEST, we believe every memorable stay begins with exceptional hospitality delivered through meaningful human connections. As Director of Rooms, you will have the opportunity to design the guest experience, service culture and operational standards that define the ZEST brand

• Competitive executive salary and benefits package.
• Opportunity to join the Executive Leadership Team of a flagship luxury resort.
• Be part of a pre-opening team and influence key strategic decisions from day one.
• Opportunities for professional growth, learning, and career development.
• Exposure to a dynamic luxury hospitality environment with significant growth potential.
• Employee recognition and engagement initiatives that celebrate success and performance.
• The opportunity to make a lasting impact on a landmark hospitality destination.

Why Join ZEST?

This is far more than a traditional Rooms leadership role. You will join the Executive Team responsible for launching one of Ibiza's most exciting new luxury lifestyle resorts, helping shape its guest experience, operational excellence, reputation and commercial success from day one.

If you are looking for an opportunity to leave your mark on a landmark hospitality project and create a luxury guest experience that becomes synonymous with excellence in Ibiza, we would love to hear from you.

ZEST Hotel & Resort Ibiza is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive.

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