Director, Caribbean Strategic Accounts

Mastercard US; España; Vor Ort; EUR 161.000 - 215.000; Vollzeit

Zusammenfassung

Mastercard is seeking a Director of Account Management to lead strategic relationships across Caribbean emerging markets. You will drive account strategies, revenue growth, and portfolio expansion while coordinating Mastercard teams to deliver differentiated value.

As a senior leader, you will build trusted relationships with senior customer stakeholders, identify new growth opportunities, and oversee end-to-end strategy, performance, and initiatives for multiple key accounts.

Qualifikationen

• Significant experience managing complex, strategic, or large customer relationships.
• Demonstrated success developing and executing sales and account strategies that deliver measurable revenue and business growth.
• Strong knowledge of Mastercard's core products, solutions, services, rules, and broader capabilities.
• Proven experience identifying, structuring, and converting new business opportunities while growing existing relationships.
• Experience leading complex customer negotiations and commercial agreements.
• Strong financial and analytical capabilities, including experience with business cases, forecasting, profitability analysis, and commercial decision making.
• Ability to operate across a matrixed organization and influence internal stakeholders.
• Strong executive presence and communication skills with senior stakeholders.
• Balance between relationship management, strategic thinking, commercial execution, and disciplined delivery.

Aufgaben

• Own and deliver against sales, payment volume, market share, and net revenue targets across assigned accounts.
• Develop and execute comprehensive account strategies and annual business plans aligned with customer priorities and Mastercard's market strategy.
• Build and maintain strong relationships with senior customer stakeholders and decision makers, positioning Mastercard as a trusted strategic partner.
• Identify customer needs and translate them into commercial opportunities and customized solutions leveraging Mastercard's products, services, capabilities, and expertise.
• Maintain a strong pipeline of opportunities and drive disciplined pipeline management, forecasting, and execution at the account level.
• Develop compelling customer strategies, value propositions, proposals, and executive-level presentations.
• Analyze customers' businesses through financial modeling, profitability analysis, forecasting, market intelligence, and competitive analysis to identify opportunities for growth.
• Partner with customers to establish business objectives, execute against agreed annual plans, and regularly review progress and performance.
• Lead complex, cross-functional initiatives by coordinating internal partners across Product, Services, Finance, Legal, Marketing, Operations, and other teams.
• Lead commercial negotiations and manage the customer agreement process from strategy through execution.
• Proactively identify Mastercard solutions that can improve customer economics, increase engagement, and create incremental value.
• Maintain an understanding of market dynamics, competitive activity, customer priorities, and emerging payment trends to identify opportunities.

Jobbeschreibung

Mastercard is seeking a Director of Account Management to lead strategic relationships across Caribbean emerging markets. You will drive account strategies, revenue growth, and portfolio expansion while coordinating Mastercard teams to deliver differentiated value.

As a senior leader, you will build trusted relationships with senior customer stakeholders, identify new growth opportunities, and oversee end-to-end strategy, performance, and initiatives for multiple key accounts.