Digital SRE: Reliability, Incidents & Observability

Rhg; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Radisson Hotel Group is seeking a Digital Site Reliability Engineer to ensure the availability, stability, and operational performance of our brand web and mobile apps. You will monitor, triage, and improve service health, coordinating major incident bridges and driving RCA with engineering teams.

You will work with Observability and DevOps experts to optimize monitoring, incident response, and runbook documentation, ensuring a reliable digital experience for guests and partners.

Formación

• 2-3 years of experience in application support, site reliability, or service operations environments.
• Experience leading or coordinating major incident bridges involving multiple stakeholders.
• Strong communication skills with technical and business stakeholders during critical situations.
• Hands-on experience with observability and monitoring tools ( Dynatrace, Grafana, New Relic ).
• Exposure to cloud environments (Azure, AWS, GCP).
• Understanding of Incident, Problem Management and Root Cause Analysis processes.

Responsabilidades

• Monitor the health, performance, and availability of digital platforms and customer journeys.
• Act as technical lead during major incidents and coordinate bridges across teams.
• Troubleshoot outages or degraded performance and communicate status to stakeholders.
• Perform RCA and implement long‑term corrective actions with development teams.
• Maintain runbooks, knowledge base articles, and support documentation.
• Improve dashboards, alerts, reporting, and service health indicators.

Conocimientos

Incident management

Root cause analysis

Observability tooling

Cloud environments

Communication skills

Major incident coordination

L2/L3 incident troubleshooting

Herramientas

Dynatrace

Grafana

New Relic

Descripción del empleo

Radisson Hotel Group is seeking a Digital Site Reliability Engineer to ensure the availability, stability, and operational performance of our brand web and mobile apps. You will monitor, triage, and improve service health, coordinating major incident bridges and driving RCA with engineering teams.

You will work with Observability and DevOps experts to optimize monitoring, incident response, and runbook documentation, ensuring a reliable digital experience for guests and partners.