Digital Platform Support Engineer — Web & Mobile Reliability

Radisson Hotel Group; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 53% off hotel stays

30% off for friends & family

Discounts on breakfast, F&B, spa

Descripción de la vacante

Radisson Hotel Group is seeking a Digital Application Support Engineer to ensure stability and performance of brand web and mobile apps. You will work with Observability and DevOps teams to maintain reliable digital services for stakeholders.

Location is Madrid with travel up to 20%. The role emphasizes incident response, platform monitoring, and cross-functional collaboration to drive improvements in SLAs and KPIs.

Formación

• 2–3 years in application support, service operations, or technical support engineering.
• Strong troubleshooting skills across web and mobile application stacks.
• Experience with incident management, problem management, and RCA.
• Familiarity with monitoring tools (e.g. Dynatrace, Grafana, New Relic).
• Vendor and partner coordination experience; strong analytical reporting.

Responsabilidades

• Monitor the health, performance, and availability of web and mobile applications.
• Troubleshoot and coordinate application issues; perform root cause analysis.
• Lead incident response for outages or degraded performance; coordinate teams.
• Improve monitoring dashboards, alerting rules, and automated checks.

Conocimientos

Troubleshooting

Incident management

Problem management

Stakeholder communication

Analytical reporting

Vendor coordination

Educación

University Degree in Computer Science, Engineering, or related field

Herramientas

Dynatrace

Grafana

New Relic

Descripción del empleo

Radisson Hotel Group is seeking a Digital Application Support Engineer to ensure stability and performance of brand web and mobile apps. You will work with Observability and DevOps teams to maintain reliable digital services for stakeholders.

Location is Madrid with travel up to 20%. The role emphasizes incident response, platform monitoring, and cross-functional collaboration to drive improvements in SLAs and KPIs.