Digital SRE: Uptime Champion for Hotel Apps

Radisson-Hotel-Group; Madrid; On-site; EUR 48,000 - 83,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

Dining & Spa discounts

Job summary

Radisson Hotel Group is seeking a Digital Site Reliability Engineer in Madrid to ensure the availability and reliability of its digital channels. You will focus on proactive monitoring, incident response, and collaboration with Observability and DevOps teams to deliver high-quality customer experiences.

Responsibilities include leading major incidents, troubleshooting outages, and coordinating with internal and external partners while improving monitoring coverage and runbooks for scalable

Qualifications

• Must demonstrate 2–3 years in application support, site reliability, or service operations.
• Experience leading or coordinating major incident bridges with multiple stakeholders.
• Strong communication with technical and business stakeholders during critical situations.
• Experience managing and troubleshooting complex L2/L3 incidents.
• Solid understanding of Incident Management, Problem Management, and RCA processes.
• Hands-on with Observability and monitoring tools such as Dynatrace, Grafana and New Relic.
• Proven ability to investigate service degradation, performance issues and availability incidents.
• Exposure to cloud environments such as Azure, AWS, GCP.

Responsibilities

• Monitor health, performance, and availability of digital platforms and journeys.
• Investigate RCAs for recurring issues and service degradations using Observability platforms.
• Identify degradations before customer impact.
• Maintain runbooks, knowledge base, and support documentation.
• Improve visibility with dashboards, alerts, and service health indicators.
• Drive continuous improvements in monitoring coverage and alert quality.
• Lead major incidents affecting digital services.
• Troubleshoot outages or degraded performance.
• Coordinate bridges with internal teams, vendors, and stakeholders.
• Communicate status, risks, and recovery progress to all stakeholders.
• Ensure proper ticket prioritization and escalation across L1/L2/L3.
• Perform RCA and implement long-term fixes with development teams.
• Document incidents and post-mortems, driving long-term improvements.

Skills

Application support

Major incidents

Stakeholder communication

L2/L3 incidents

Incident management

Root Cause Analysis

Observability tools

Cloud environments

Tools

Dynatrace

Grafana

New Relic

Job description

Radisson Hotel Group is seeking a Digital Site Reliability Engineer in Madrid to ensure the availability and reliability of its digital channels. You will focus on proactive monitoring, incident response, and collaboration with Observability and DevOps teams to deliver high-quality customer experiences.

Responsibilities include leading major incidents, troubleshooting outages, and coordinating with internal and external partners while improving monitoring coverage and runbooks for scalable