Digital Site Reliability Engineer

Radisson-Hotel-Group; Madrid; On-site; EUR 48,000 - 83,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

Dining & Spa discounts

Job summary

Radisson Hotel Group is seeking a Digital Site Reliability Engineer in Madrid to ensure the availability and reliability of its digital channels. You will focus on proactive monitoring, incident response, and collaboration with Observability and DevOps teams to deliver high-quality customer experiences.

Responsibilities include leading major incidents, troubleshooting outages, and coordinating with internal and external partners while improving monitoring coverage and runbooks for scalable

Qualifications

• Must demonstrate 2–3 years in application support, site reliability, or service operations.
• Experience leading or coordinating major incident bridges with multiple stakeholders.
• Strong communication with technical and business stakeholders during critical situations.
• Experience managing and troubleshooting complex L2/L3 incidents.
• Solid understanding of Incident Management, Problem Management, and RCA processes.
• Hands-on with Observability and monitoring tools such as Dynatrace, Grafana and New Relic.
• Proven ability to investigate service degradation, performance issues and availability incidents.
• Exposure to cloud environments such as Azure, AWS, GCP.

Responsibilities

• Monitor health, performance, and availability of digital platforms and journeys.
• Investigate RCAs for recurring issues and service degradations using Observability platforms.
• Identify degradations before customer impact.
• Maintain runbooks, knowledge base, and support documentation.
• Improve visibility with dashboards, alerts, and service health indicators.
• Drive continuous improvements in monitoring coverage and alert quality.
• Lead major incidents affecting digital services.
• Troubleshoot outages or degraded performance.
• Coordinate bridges with internal teams, vendors, and stakeholders.
• Communicate status, risks, and recovery progress to all stakeholders.
• Ensure proper ticket prioritization and escalation across L1/L2/L3.
• Perform RCA and implement long-term fixes with development teams.
• Document incidents and post-mortems, driving long-term improvements.

Skills

Application support

Major incidents

Stakeholder communication

L2/L3 incidents

Incident management

Root Cause Analysis

Observability tools

Cloud environments

Tools

Dynatrace

Grafana

New Relic

Job description

• Compensation: EUR 0 - EUR 0 - hourly

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Digital Site Reliability Engineer

The Digital Site Reliability Engineer is responsible for ensuring the availability, stability and operational performance of Radisson’s brand web and mobile applications.

This role focuses on technical operations, proactive platform monitoring, incident response, root cause analysis, stakeholder communication and support process optimization as part of the Site Reliability Engineering team, working closely with Observability and DevOps specialists, internal teams and external partners to maintain reliable digital services and high-quality customer experience across all digital channels.

Role purpose:

1. Reliability & monitoring

• Monitor the health, performance, and availability of digital platforms and business-critical customer journeys.
• Perform detailed investigations (RCA) into recurring issues and service degradations, leveraging Observability platforms.
• Proactively identify service degradations before customer impact.
• Maintain operational runbooks, knowledge base articles, and support documentation.
• Improve operational visibility through dashboards, alerts, reporting, and service health indicators.
• Drive continuous improvements in monitoring coverage and alert quality.

2. Incident Management

• Act as technical lead during major incidents affecting digital services.
• Troubleshoot application outages or degraded performance issues.
• Coordinate technical bridges involving internal teams, external vendors, and business stakeholders.
• Communicate service status, risks, and recovery progress to technical and non-technical stakeholders.
• Ensure proper ticket priorization, triage, routing, and escalation across L1/L2/L3 teams.
• Perform root cause analysis and implement corrective actions end-to-end with development teams.
• Document incidents, follow up on post-mortems, and drive long-term fixes.

Qualifications

Must-have experience:

• 2–3 years of experience in application support, site reliability, or service operations environments.
• Experience leading or coordinating major incident bridges involving multiple stakeholders.
• Strong communication skills, with the ability to manage technical and business stakeholders during critical situations.
• Strong experience managing and troubleshooting complex L2/L3 incidents.
• Strong understanding of Incident Management, Problem Management, and Root Cause Analysis processes.
• Hands-on experience with Observability and monitoring tools (e.g. Dynatrace, Grafana, New Relic).
• Proven ability to investigate service degradation, performance issues, and availability incidents.
• Exposure to cloud environments (Azure, AWS, GCP).

Highly desirable experience:

• Understanding of modern web applications, APIs, microservices, and distributed systems.
• Familiarity with distributed tracing, synthetic monitoring, and digital experience monitoring.
• Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies.
• Hospitality industry experience.
• Experience working in multidisciplinary, multicultural and geographically distributed teams.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.