Digital Site Reliability Engineer

Rhg; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Radisson Hotel Group is seeking a Digital Site Reliability Engineer to ensure the availability, stability, and operational performance of our brand web and mobile apps. You will monitor, triage, and improve service health, coordinating major incident bridges and driving RCA with engineering teams.

You will work with Observability and DevOps experts to optimize monitoring, incident response, and runbook documentation, ensuring a reliable digital experience for guests and partners.

Formación

• 2-3 years of experience in application support, site reliability, or service operations environments.
• Experience leading or coordinating major incident bridges involving multiple stakeholders.
• Strong communication skills with technical and business stakeholders during critical situations.
• Hands-on experience with observability and monitoring tools ( Dynatrace, Grafana, New Relic ).
• Exposure to cloud environments (Azure, AWS, GCP).
• Understanding of Incident, Problem Management and Root Cause Analysis processes.

Responsabilidades

• Monitor the health, performance, and availability of digital platforms and customer journeys.
• Act as technical lead during major incidents and coordinate bridges across teams.
• Troubleshoot outages or degraded performance and communicate status to stakeholders.
• Perform RCA and implement long‑term corrective actions with development teams.
• Maintain runbooks, knowledge base articles, and support documentation.
• Improve dashboards, alerts, reporting, and service health indicators.

Conocimientos

Incident management

Root cause analysis

Observability tooling

Cloud environments

Communication skills

Major incident coordination

L2/L3 incident troubleshooting

Herramientas

Dynatrace

Grafana

New Relic

Descripción del empleo

Digital Site Reliability Engineer

The Digital Site Reliability Engineer is responsible for ensuring the availability, stability and operational performance of Radisson's brand web and mobile applications.

This role focuses on technical operations, proactive platform monitoring, incident response, root cause analysis, stakeholder communication and support process optimization as part of the Site Reliability Engineering team, working closely with Observability and DevOps specialists, internal teams and external partners to maintain reliable digital services and high-quality customer experience across all digital channels.

Role Purpose

1. Reliability & monitoring
   • Monitor the health, performance, and availability of digital platforms and business-critical customer journeys.
   • Perform detailed investigations (RCA) into recurring issues and service degradations, leveraging Observability platforms.
   • Proactively identify service degradations before customer impact.
   • Maintain operational runbooks, knowledge base articles, and support documentation.
   • Improve operational visibility through dashboards, alerts, reporting, and service health indicators.
   • Drive continuous improvements in monitoring coverage and alert quality.
2. Incident Management
   • Act as technical lead during major incidents affecting digital services.
   • Troubleshoot application outages or degraded performance issues.
   • Coordinate technical bridges involving internal teams, external vendors, and business stakeholders.
   • Communicate service status, risks, and recovery progress to technical and non-technical stakeholders.
   • Ensure proper ticket priorization, triage, routing, and escalation across L1/L2/L3 teams.
   • Perform root cause analysis and implement corrective actions end-to-end with development teams.
   • Document incidents, follow up on post-mortems, and drive long-term fixes.

Must‑have experience

• 2-3 years of experience in application support, site reliability, or service operations environments.
• Experience leading or coordinating major incident bridges involving multiple stakeholders.
• Strong communication skills, with the ability to manage technical and business stakeholders during critical situations.
• Strong experience managing and troubleshooting complex L2/L3 incidents.
• Strong understanding of Incident Management, Problem Management, and Root Cause Analysis processes.
• Hands‑on experience with Observability and monitoring tools (e.g. Dynatrace, Grafana, New Relic).
• Proven ability to investigate service degradation, performance issues, and availability incidents.
• Exposure to cloud environments (Azure, AWS, GCP).

Highly desirable experience

• Understanding of modern web applications, APIs, microservices, and distributed systems.
• Familiarity with distributed tracing, synthetic monitoring, and digital experience monitoring.
• Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies.
• Hospitality industry experience.
• Experience working in multidisciplinary, multicultural and geographically distributed teams.

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development-helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference-in hospitality, your community and beyond.

Enjoy Global & Local Perks

No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.