Digital SRE: Ensure Flawless Guest Experiences

Radisson Hotel Group; Madrid; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

Global employee benefits

Job summary

Radisson Hotel Group is seeking a Digital Site Reliability Engineer to ensure the availability, stability and performance of its digital services. You will work with Observability and DevOps teams to maintain reliable web and mobile applications across platforms.

The role focuses on proactive monitoring, incident response, RCA, and process optimization to improve customer journeys and service quality. Collaboration across internal teams and partners is essential in a hospitality-driven tech

Qualifications

• 2-3 years of experience in application support, site reliability, or service operations environments.
• Strong experience managing and troubleshooting complex L2/L3 incidents.
• Proven ability to investigate service degradation, performance issues, and availability incidents.
• Hands-on experience with Observability and monitoring tools (e.g. Dynatrace, Grafana, New Relic).
• Exposure to cloud environments (Azure, AWS, GCP).

Responsibilities

• Monitor the health, performance, and availability of digital platforms and business-critical customer journeys.
• Perform detailed investigations (RCA) into recurring issues and service degradations, leveraging Observability platforms.
• Proactively identify service degradations before customer impact.
• Troubleshoot application outages or degraded performance issues.
• Perform root cause analysis and implement corrective actions end-to-end with development teams.
• Maintain operational runbooks, knowledge base articles, and support documentation.
• Improve operational visibility through dashboards, alerts, reporting, and service health indicators.
• Drive continuous improvements in monitoring coverage and alert quality.

Skills

Incident management

Observability tools

Cloud platforms

Root cause analysis

Stakeholder communication

Hospitality knowledge

Tools

Dynatrace

Grafana

New Relic

Job description

Radisson Hotel Group is seeking a Digital Site Reliability Engineer to ensure the availability, stability and performance of its digital services. You will work with Observability and DevOps teams to maintain reliable web and mobile applications across platforms.

The role focuses on proactive monitoring, incident response, RCA, and process optimization to improve customer journeys and service quality. Collaboration across internal teams and partners is essential in a hospitality-driven tech