Digital Orthodontics Implementation Specialist

Dentsply Sirona; l'Hospitalet de Llobregat; On-site; EUR 42,000 - 55,000; Full time

Job summary

Dentsply Sirona is seeking a Clinical Implementation Specialist (CIS) to support doctors and clinics using SureSmile, the company’s digital orthodontics solution. The CIS will guide implementation, training, and adoption, ensuring a smooth workflow and excellent customer experience.

Responsibilities include technical support, onboarding, and acting as a liaison between customers and internal teams to drive satisfaction, adoption, and product improvements. Fluency in English is required.

Qualifications

• Relevant education or experience in dental, technical, or digital environments.
• Previous experience in customer service, technical support, or similar roles.
• Strong digital skills, analytical mindset, and problem-solving abilities.
• Excellent communication and customer-facing skills, with the ability to explain technical concepts clearly.
• Ability to collaborate effectively with cross-functional teams, demonstrating autonomy, proactivity, and a continuous learning mindset.
• High level of English proficiency.

Responsibilities

• Provide technical and functional support to doctors and clinics, resolving questions and issues related to the platform and its workflows.
• Support customers throughout the implementation, adoption, and daily use of digital solutions, ensuring an optimal user experience; deliver training and onboarding while promoting best practices and user autonomy.
• Act as the liaison between customers and internal teams, coordinating issue follow-up and ensuring effective communication.
• Collaborate with Sales, Customer Service, and other internal departments to improve customer satisfaction, adoption, and retention, while contributing to the continuous improvement of products and processes.

Skills

Customer service

Technical support

Digital skills

Communication

Cross-functional collaboration

Proactive mindset

Education

Dental/technical/digital education or experience

Job description

Dentsply Sirona is seeking a Clinical Implementation Specialist (CIS) to support doctors and clinics using SureSmile, the company’s digital orthodontics solution. The CIS will guide implementation, training, and adoption, ensuring a smooth workflow and excellent customer experience.

Responsibilities include technical support, onboarding, and acting as a liaison between customers and internal teams to drive satisfaction, adoption, and product improvements. Fluency in English is required.