Digital Business Expert: Accounts & Services (Remote)

ing; Madrid; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Restaurant card

Flexible remuneration

Free company shuttle

Gym and wellness facilities

Job summary

ING Madrid is seeking a Digital Business Expert to join the Surfing Account squad of the Daily Banking & Savings Tribe. You will support transactional customers, promote value-added services, and help drive engagement with the bank’s digital offers.

The role emphasizes customer-centricity, analytical skills, and collaboration with Marketing and CI to design communications, manage risks, and strengthen stakeholder relations while delivering service excellence.

Qualifications

• Customer-centric mindset and ability to analyze customer trends and usage patterns.
• Strong autonomy with initiative and proactive attitude.
• Excellent analytical skills with Excel, Power BI and MicroStrategy.

Responsibilities

• Contributing to the development of our customers, by offering added value services that they can contract and promoting that they bring their payroll to become into Mobile Primary Bank.
• Continuous follow‑up of different campaigns, hand‑by‑hand with Marketing and CI.
• Designing communication strategy to increase the penetration in the different services.
• Having the operative and financial risk under control, according to the internal and external regulatory framework.
• Leading our partners relationship, ensuring smooth communication.
• Building strong and healthy communication with all the ING Stakeholders to reach our goals.
• Increase customer satisfaction, managing the Voice of the Customers and proposing improvements.

Skills

Customer‑centric mindset

Analytical skills

Autonomous work style

Problem solving

Bilingual English/Spanish

Tools

Power BI

MicroStrategy

Excel

Job description

ING Madrid is seeking a Digital Business Expert to join the Surfing Account squad of the Daily Banking & Savings Tribe. You will support transactional customers, promote value-added services, and help drive engagement with the bank’s digital offers.

The role emphasizes customer-centricity, analytical skills, and collaboration with Marketing and CI to design communications, manage risks, and strengthen stakeholder relations while delivering service excellence.