Digital Business Expert - Accounts & Services

ing; Madrid; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Restaurant card

Flexible remuneration

Free company shuttle

Gym and wellness facilities

Job summary

ING Madrid is seeking a Digital Business Expert to join the Surfing Account squad of the Daily Banking & Savings Tribe. You will support transactional customers, promote value-added services, and help drive engagement with the bank’s digital offers.

The role emphasizes customer-centricity, analytical skills, and collaboration with Marketing and CI to design communications, manage risks, and strengthen stakeholder relations while delivering service excellence.

Qualifications

• Customer-centric mindset and ability to analyze customer trends and usage patterns.
• Strong autonomy with initiative and proactive attitude.
• Excellent analytical skills with Excel, Power BI and MicroStrategy.

Responsibilities

• Contributing to the development of our customers, by offering added value services that they can contract and promoting that they bring their payroll to become into Mobile Primary Bank.
• Continuous follow‑up of different campaigns, hand‑by‑hand with Marketing and CI.
• Designing communication strategy to increase the penetration in the different services.
• Having the operative and financial risk under control, according to the internal and external regulatory framework.
• Leading our partners relationship, ensuring smooth communication.
• Building strong and healthy communication with all the ING Stakeholders to reach our goals.
• Increase customer satisfaction, managing the Voice of the Customers and proposing improvements.

Skills

Customer‑centric mindset

Analytical skills

Autonomous work style

Problem solving

Bilingual English/Spanish

Tools

Power BI

MicroStrategy

Excel

Job description

Digital Business Expert - Account & services

At ING we are looking for a Digital Business Expert – Account & services

Your role and work environment:

We are looking for a talented and enthusiastic Digital Business Expert to join our Surfing Account squad of Daily Banking & Savings Tribe. The responsibility of this team is to give an outstanding service to transactional customers, as well as develop them towards MPB. In addition, there are added value services such as travel plan, Global Exchange or Tax Down, that we want to offer in the best way to our customers, to increase their engagement and satisfaction with the bank.

Your key responsibilities

• Contributing to the development of our customers, by offering added value services that they can contract and promoting that they bring their payroll to become into Mobile Primary Bank
• Continuous follow‑up of different campaigns, hand‑by‑hand with Marketing and CI.
• Designing communication strategy to increase the penetration in the different services
• Having the operative and financial risk under control, according to the internal and external regulatory framework
• Leading our partners relationship, ensuring smooth communication.
• Building strong and healthy communication with all the ING Stakeholders to reach our goals
• Increase customer satisfaction, managing the Voice of the Customers and proposing improvements

What are we looking for?

• Customer‑centric mindset, with experience analyzing customer trends, behaviors and usage patterns.
• able to work in an autonomous way, to take initiative and to make things happen with a can‑do attitude.
• Problem solving mindset.
• Strong analytical skills, with advanced knowledge of Excel, Power BI and/or MicroStrategy.
• Excellent communication skills in English and Spanish, with the ability to influence and align diverse stakeholders.
• High adaptability to changing environments and priorities.

What do we offer?

• Balance That Works. We put balance to work, so you can do it too. With our customers' needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it.
• Restaurant card. So that thinking about what to have for lunch doesn't take up your time or your cravings.
• Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
• Health insurance. For you and all your family (spouse/partner and children).
• Life insurance. We help you protect what matters most to you.
• Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax‑advantaged way, you will be able to access other services such as nursery, transport card, training aids…
• Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
• Banking benefits. Special loans with more beneficial conditions.
• Special mortgage conditions after 6 months working at the bank.
• And you can benefit from our pension plan after 1 month with us!
• More vitality and more belonging.
• 360º care of the employee (physical, mental, social connection & purpose).
• Physiotherapy service on site.
• Clinics with professional, world‑class athletes.
• Gympass service.
• Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
• International Remote work program.

Get to know Us

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be