IT Helpdesk Specialist

Street Smash Burgers; Madrid; Presencial; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collaborative culture

Autonomy in IT decisions

Training & development

Descripción de la vacante

Street Smash Burgers in Madrid is seeking an experienced IT support professional to act as the first point of contact for user incidents and to maintain our growing store technology ecosystem.

You will troubleshoot across devices, set up new hires, manage access rights, and improve support processes while collaborating with a dynamic, multilingual team.

Formación

• 3 years of experience in IT support, helpdesk, or similar role.
• Solid knowledge of Windows environments and Microsoft 365.
• Familiarity with ticketing tools and remote support.
• Basic understanding of networks, hardware, and user access management.
• Fluent English and Spanish; additional languages are a plus.
• Proactive, patient, and service-oriented attitude.
• Ability to juggle multiple requests and prioritise under pressure.
• Experience supporting store technology (POS systems) is a plus.

Responsabilidades

• Act as the first point of contact for user incidents and requests.
• Troubleshoot and resolve issues with computers, printers, email, passwords, applications, and network.
• Set up and configure equipment for new hires.
• Manage user provisioning and deprovisioning, permissions, and access rights.
• Install, update, and maintain software across devices.
• Log and track incidents in the ticketing system, ensuring timely resolution.
• Escalate complex issues to Level 2/3 or specialist teams.
• Maintain an accurate inventory of company hardware and software.
• Support store technology (POS systems, tablets, connectivity) as new locations open.
• Continuously improve support processes and documentation.

Conocimientos

Windows environments

Microsoft 365

Ticketing systems

Remote support

English/Spanish fluency

Networking basics

Customer service

Descripción del empleo

At Street Smash Burgers, we believe that the success of a growing brand starts with the people who build it every day. We are a young, ambitious company with a presence in Portugal, Italy, Switzerland, and Spain, combining operational efficiency, innovation, and a strong team culture. With an expanding structure and a dynamic environment, we are looking to strengthen our IT area with an experienced, self-driven, and results-oriented professional.

Responsibilities:

Act as the first point of contact for user incidents and requests.

Troubleshoot and resolve issues with computers, printers, email, passwords, applications, and network.

Set up and configure equipment for new hires (laptops, mobiles, accounts).

Manage user provisioning and deprovisioning, permissions, and access rights.

Install, update, and maintain software across devices.

Log and track incidents in the ticketing system, ensuring timely resolution.

Escalate complex issues to Level 2/3 or specialist teams (systems, networks).

Maintain an accurate inventory of company hardware and software.

Support store technology (POS systems, tablets, connectivity) as new locations open.

Continuously improve support processes and documentation.

Key Requirements:

3 years of experience in IT support, helpdesk, or a similar role.

Solid knowledge of Windows environments, Microsoft 365, and common business applications.

Familiarity with ticketing tools and remote support.

Basic understanding of networks, hardware, and user access management.

Strong problem-solving skills and a patient, service-oriented attitude.

Ability to juggle multiple requests and prioritise under pressure.

Fluent English and Spanish; additional languages (Portuguese, Italian) are a plus.

A proactive, roll-up-your-sleeves attitude and genuine willingness to help.

What we offer:

• The chance to join a solid, growing company with a collaborative culture and team spirit.
• Autonomy and direct influence in shaping the IT Department.
• Compensation aligned with experience, plus the company's current benefits.
• Ongoing training and professional development opportunities.