Delivery-Focused Technical Account Manager | Hybrid Malaga

Humankind Global Recruitment

Málaga

Hybrid

EUR 50,000 - 61,000

Full time

2 days ago

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Job summary

Humankind Global Recruitment is seeking a Technical Account Manager in Málaga on a hybrid basis (2 days on site). The role focuses on owning customer relationships, aligning MSP delivery with customer outcomes, and shaping the customer-facing roadmap.

You will ensure strategic and tactical support, balancing technical feasibility with business needs. Delivery-focused rather than sales-driven, the position emphasizes collaboration with internal teams, escalation management, and continuous

Qualifications

Proven experience owning and managing customer relationships in a delivery-led environment.
Grounded understanding of MSP services, infrastructure, and software delivery.
Strong communication with both technical and non-technical stakeholders.
Ability to align customer needs with delivery constraints and roadmap.
Proactive in governance, risk, and escalation management.

Responsibilities

Act as the single accountable point for customer relationships and engagement.
Own and maintain the customer-facing roadmap and backlog.
Engage with internal teams to inform customer conversations with technical context.
Champion delivery credibility and customer outcomes in escalations.
Contribute to evolution of intake models and service catalogue.