Danish Speaking Junior Customer Support

CallForTalents; Barcelona; Híbrido; EUR 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Feel Good program: Spanish lessons

Free private health insurance on perm

Flexible remuneration for nursery and/

Multicultural environment

Modern office near public transport

Free coffee and fruit weekly

Career growth opportunities

Initial training and coaching

Descripción de la vacante

CallForTalents seeks a dedicated customer support specialist to handle inquiries in Danish and English, assist with product questions, orders, and technical support. You will troubleshoot issues, keep detailed records, and coordinate with other departments to resolve problems promptly.

The role requires office-based work with the option to work from home within 100 km, a full-time schedule, and holidays aligned with company policy.

Formación

• Fluent Danish and advanced English proficiency required.
• Excellent written and spoken communication.
• Proficient PC skills with Office 365 and CRM systems.
• Strong problem-solving mindset and solution orientation.
• Positive, motivated attitude to handle customer issues.
• Goal-oriented and flexible to changing priorities.
• Affinity with accommodation platforms.
• Experience in customer service or contact centers valued.
• Ability to work both in office and from home within 100 km.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, order processing, and technical support.
• Provide solutions by troubleshooting and identifying customer needs.
• Maintain accurate records of customer interactions in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Stay updated with company products and services to offer accurate information.

Conocimientos

Fluent Danish

Advanced English

Communication skills

Interpersonal skills

Herramientas

Office 365

CRM databases

Internal platforms

Descripción del empleo

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, order processing, and technical support.
• Provide solutions by troubleshooting and identifying customer needs.
• Maintain accurate records of customer interactions in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Stay updated with company products and services to offer accurate information.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, order processing, and technical support.
• Provide solutions by troubleshooting and identifying customer needs.
• Maintain accurate records of customer interactions in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Stay updated with company products and services to offer accurate information.

Requirements:

• Fluent Danish speaker with advanced English proficiency.
• Excellent communication and interpersonal skills, both written and spoken.
• User-friendly PC skills, including Office 365, CRM databases, and other internal platforms.
• Problem-solving and solution-driven mentality.
• Positive and motivated mindset to tackle challenging customer issues.
• Goal-oriented work approach.
• Open-minded to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience within customer service or contact center environments is valued.
• Availability to work from the office and from home (within 100km from the office).

Contract Details:

• 39h/week Full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Available shift: 09:00-20:00h (Rotatory).
• Starting with a Temporary Contract that may evolve into a Permanent contract based on business needs.
• Holidays: 27 working days per year.

Benefits:

• Feel Good program: Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more.
• Free private health insurance upon getting a permanent contract.
• Flexible remuneration options for nursery school and transport after the probation period.
• Multicultural and international working environment.
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
• Free coffee every day and free fruit once a week.
• Be part of an exciting, industry-leading department with opportunities for career growth.
• 3 weeks of initial training and continued personal coaching.