Danish It Support Agent

AnyTech365; Marbella; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance-based bonuses

100% paid training

Growth opportunities

Stable position

Positive work environment

Development plan

Resumo da oferta

AnyTech365 in Marbella is seeking a Danish-speaking technical support agent with a focus on cybersecurity and IT. You will handle calls, provide remote assistance, and deliver first-level support in a dynamic tech environment.

Ideal candidates hold a Bac. + Degree in Computer Science or IT, have at least 1 year of relevant experience, and are fluent in Danish and English. The company offers competitive pay, bonuses, paid training, growth opportunities, and a supportive workplace.

Qualificações

• Fluent Danish and English with excellent communication skills.
• At least 1 year of experience in a similar role.
• Degree in Computer Science or IT.
• Strong listening and service orientation.
• Diligent, punctual and proactive.

Responsabilidades

• Answer calls and provide remote assistance.
• Apply best practices to deliver first-level support and excellent customer service.
• Perform remote clean-ups as instructed.
• Resolve issues on the first call whenever possible.
• Record problems in the database.
• Demonstrate ability to grasp and retain dynamic information in the support context.
• Maintain a positive attitude and uphold high standards.

Conhecimentos

Danish language

Cybersecurity knowledge

IT support

Customer service

Formação académica

Bac. + Degree in Computer Science or IT

Descrição da oferta de emprego

AnyTech365 is actively seeking a Danish-speaking technical support agent specializing in cybersecurity and IT for its office located in Marbella. If you are passionate about technology and have strong skills in cybersecurity and technical support, this opportunity is for you! At AnyTech365, you will work in a dynamic environment offering numerous opportunities for professional growth.

YOUR RESPONSIBILITIES:

• Answer calls, provide remote assistance, and respond to electronic requests.
• Understand and apply best practices to provide first-level support and the best possible customer service in a timely manner.
• Perform remote clean-ups as instructed.
• Resolve issues on the first call whenever possible, using knowledge gained during training and consulting available documentation.
• Record problems in the database.
• Demonstrate the ability to understand and retain dynamically changing information related to the support department and organization.
• Maintain a positive attitude and behaviour. Show a high level of responsibility for all operational tasks and adhere to expected standards.

WHAT YOU WILL RECEIVE IN RETURN:

• A competitive salary.
• Rapid professional growth.
• Performance-based bonuses.
• 100% paid training.
• A stable and evolving position.
• A pleasant work environment and atmosphere.
• A highly motivating development plan.
• Ongoing challenges.

REQUIRED QUALIFICATIONS:

• Bac. + Degree in Computer Science or IT.
• At least one year of experience in a similar role.
• Perfect command of Danish and English impeccable communication skills.
• Strong listening and service orientation.
• Diligent, committed, punctual, and proactive.

We are looking for the ideal candidate and encourage you to seize this opportunity. and enthusiastically join our team of #AnyTechies.