Customer Support Specialist (German Speaker)

Webfleet; Barcelona; Híbrido; EUR 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Working from home up to 3 days a week

Home office setup allowance 500 euros

Health and dental insurance

Pension plan

Descripción de la vacante

Webfleet is seeking a German-speaking Customer Support Specialist to join our Barcelona team. You will identify, troubleshoot, and resolve customer issues across channels, keeping the customer at the heart of every interaction.

Requirements include experience in a similar role, fluent German and English, and CRM experience (SalesForce). We offer a hybrid setup with home-office allowances and health benefits.

Formación

• German-speaking with fluent English communication
• Experience in a similar customer support role
• Strong interpersonal and problem-solving skills

Responsabilidades

• Provide product information and technical support through phone and email
• Resolve customer inquiries promptly with a focus on satisfaction
• Proactively manage customer expectations
• Update CRM with all customer interactions in SalesForce
• Collaborate with cross-functional teams to deliver complete answers

Conocimientos

German language

English language

Customer support experience

CRM experience

Herramientas

SalesForce CRM

Descripción del empleo

At Webfleet, we are looking for a Customer Support Specialist (German Speaker) with passion for technology. With this position you will work in a dynamic team of 13 colleagues dedicated to Central region (DACH/Nordics) at our office in Barcelona and you will report to the Regional Team Leader.

You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do.

What you’ll be doing:

• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Who are you?

• You already have a successful experience in a similar role;
• Impeccable written and verbal communication skills in German and fluent in English (written and spoken);
• Good interpersonal and customer service skills;
• Eager to learn new products and technologies and utilize your knowledge in a practical way;
• Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
• Ability to follow standard processes and practices within set service levels;
• You are a team player;
• Previous experience with CRM systems (such as SalesForce) is an advantage.

Why you’ll love working for us:

• The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
• Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.

Let’s not forget the good stuff!

• Working from home up to 3 days a week;
• 500 euros gross to set up your home office;
• Home office allowance
• Change to work abroad for 40 working days per year;
• Birthday off and volunteering time off;
• Additional health and dental insurance;
• 100% employer funded pension scheme;
• Lunch or childcare vouchers;
• Unlimited Access to LinkedIn Learning;
• Access to Gofluent platform to learn new languages.
• Employee Assistance Program.

Who are we?

Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business. More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.