Customer Support Agent in Malaga

Atender; Málaga; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Hybrid work culture

On-site Málaga office

Onboarding and training

Supportive team environment

Job summary

Atender in Málaga is seeking a Customer Support Agent to join our team. You’ll be the first line of contact for clients, handling inquiries via chat, email, or phone with empathy and professionalism.

We value curious, proactive, and team‑oriented people who can quickly learn digital tools. A hybrid work culture and onboarding support help you settle in, with a language-friendly environment including Dutch and German speakers.

Qualifications

• Curious and proactive mindset to understand customer needs.
• Tech-savvy and quick to learn digital tools and platforms.
• Excellent verbal and written communication in English; additional languages a plus.
• Team-oriented with collaboration over competition.

Responsibilities

• As the first line of support, handle inquiries and tickets with empathy and timeliness.
• Work with a solution-oriented mindset to ensure customer satisfaction.
• Collaborate closely with the team and share insights for improvement.
• Contribute to a positive workplace culture.

Skills

Curious and proactive

Tech-savvy

Great communicator

Team-oriented

Located in Málaga or planning to move

Job description

We're looking for a Customer Support Agent in Malaga to join our team.

Join Atender as a Customer Support Agent

Location: Málaga, Spain
Start Date: As soon as possible
Employment: Full-time

Atender isn’t just another outsourcing company: We’re a people-first team on a mission to make customer support personal again. We believe the best service starts with great people who are empowered, trusted, and motivated from within. That’s why we’ve built a company where work doesn’t feel like a script, but a conversation; where leadership is built on trust and purpose.

Our clients? Ambitious, fast-growing companies across Europe who value meaningful customer relationships.

Our team? Driven, curious, and human-centered - just like you.

The Role: What You’ll Be Doing

As a Customer Service Agent at Atender, you’ll be the first line of support for our clients' customers. Whether through chat, email, or phone, you’ll be solving real problems with empathy, curiosity, and professionalism.

You’ll:

• Handle incoming inquiries and support tickets in a timely and thoughtful way
• Work with a solution-oriented mindset and keep customer satisfaction top of mind
• Collaborate closely with your team and share insights for continuous improvement
• Contribute to a great workplace culture

What We’re Looking For

We’re not into micromanaging or checkbox cultures - we’re into hiring great people and letting them shine.

You are:

• Curious and proactive: You like to dig deeper to understand a customer’s needs
• More or less tech-savvy: You can quickly learn digital tools and platforms
• A great communicator: On the phone, in writing, or in person
• Team-oriented: You believe in collaboration over competition
• Located in Málaga or planning to move here
• Language: We are looking for a variety of languages, currently Dutch and German.

What You’ll Get

• Full-time employment with a stable and fast-growing company
• Competitive salary and working conditions
• Spanish indefinido contract
• Tailored onboarding and training
• Assistance with legal registration (such as your CUE card)
• A hybrid work culture that offers flexibility and balance whenever possible
• Opportunities to grow your role within the company
• A social and supportive environment where people truly care
• Access to our cozy lounge and kitchen area with sofas, board games, and room to relax during breaks
• A vibrant social life with monthly team dinners, after-work events, and regular company trips
• A central Málaga office close to the harbour, surrounded by restaurants and cafés
• Excellent public transport connections, with only a 5-minute walk to both train station and bus connections
• A chance to be part of a movement that redefines the customer experience industry

Why should you apply?

Atender is built around trust-based leadership, intrinsic motivation, and the belief that people perform their best when they enjoy what they do. We’re headquartered in Málaga and collaborate with product-led European companies to deliver customer service that’s anything but generic.

We welcome applications from candidates with disabilities and believe diverse perspectives strengthen our team - candidates with a certified disability of 33% or more are especially encouraged to apply.

We don’t do cookie-cutter - we do human-first.