Customer Experience Specialist (Dutch-speaking) - Remote - Automotive Industry JL01

Concentrix; España; On-site; EUR 19,000 - 24,000; Full time

Benefits offered by this job

Private medical insurance

Bonus up to €3,000

Job summary

Concentrix is seeking a Customer Experience Specialist in Barcelona (on-site) to join our team of game-changers shaping the brands of the future in the automotive sector.

You will lead follow-up calls with potential customers, represent a premium automotive brand, and ensure high standards of customer satisfaction. The role requires strong communication, script adherence, and reporting of interactions for retailer sales teams.

Qualifications

• Bilingual in Dutch and English.
• High school diploma required.
• Experience in customer service or sales is preferred, ideally in automotive or luxury sectors.

Responsibilities

• Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product.
• Represent a premium automotive brand with professionalism and customer satisfaction.
• Reinforce brand value while addressing pricing and product preferences.

Skills

Bilingual Dutch & English

Customer service experience

Education

High school diploma

Job description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.

What you will do in this role

• Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product
• Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
• Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences
• Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams
• Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
• Ensure all customer interactions align with the quality standards and premium positioning of the brand. .

Concentrix is a great match if you

• Are bilingual or proficient in Dutch and English
• Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies
• Bring experience in customer service or sales — ideally within the automotive or luxury sectors
• Communicate clearly and confidently, especially with executive-level or high-end clientele
• Demonstrate a strong interest in the automotive industry and premium products
• Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers
• Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

• Full-time 39 hours/week, permanent contract: Monday - Saturday rotative 09.00 - 18.00
• Salary 21.473,38 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insurance
• Remote from anywhere in Spain
• Full paid training on the company and the project you'll be working on

Experience the best version of you

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.