Customer Support

Cross Border Talents; Sant Just Desvern; Presencial; EUR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus up to 1,200€

Descripción de la vacante

Cross Border Talents in Barcelona is looking for a friendly customer service representative to assist travelers with reservations and administrative questions from a dynamic on-site team.

You will support customers by phone, chat, and email, using Basque or Galician alongside Spanish and English (B1–B2) and view Windows and MS Office as core tools. Applicants should have secondary education and a positive, learner mindset.

Formación

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish.
• English level B1–B2.
• Previous customer service experience.
• Knowledge of Windows and Microsoft Office.
• Minimum education: Secondary School.

Responsabilidades

• Help travelers with reservations, plus administrative and technical questions.
• Support customers by phone, chat, and email.
• Give friendly, efficient, solution-oriented service so every traveler has a great trip.

Conocimientos

Basque (Euskera) or Galician

Spanish

English (B1–B2)

Customer service

Windows

Microsoft Office

Educación

Secondary School

Herramientas

Windows OS

Microsoft Office

Descripción del empleo

Your regional language is a real career advantage here. Speak Basque or Galician, add Spanish and English, and help travelers from a modern Barcelona base.

Location: Barcelona, Spain
Work Model: On-site
Languages: Spanish + English (B1–B2) + Basque (Euskera) or Galician
Schedule: Rotating shifts, Monday to Sunday, between 9:00 AM and 8:00 PM
Bonus: Opportunity to earn a performance bonus of 1,200

What you'll do

• Help travelers with reservations, plus administrative and technical questions
• Support customers by phone, chat, and email
• Give friendly, efficient, solution-oriented service so every traveler has a great trip

What we're looking for

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish
• English level B1–B2
• Previous customer service experience
• Knowledge of Windows and Microsoft Office
• Minimum education: Secondary School
• Positive attitude, empathy, a customer-first mindset, and willingness to learn

Why Barcelona?

Architecture, culture, and Mediterranean beaches, all in one city.