Customer Support

Cross Border Talents; Esplugues de Llobregat; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Descripción de la vacante

Cross Border Talents in Barcelona is seeking a multilingual customer service agent to assist travelers with reservations and inquiries. You will support customers by phone, chat, and email from our on-site Barcelona base, using Basque or Galician alongside Spanish, and English at level B1–B2.

The role requires a positive attitude, prior customer service experience, and familiarity with Windows and Microsoft Office. Rotating shifts, Monday to Sunday, with a potential performance bonus.

Formación

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish.
• English level B1–B2.
• Previous customer service experience.
• Knowledge of Windows and Microsoft Office.
• Minimum education: Secondary School

Responsabilidades

• Help travelers with reservations, plus administrative and technical questions
• Support customers by phone, chat, and email
• Give friendly, efficient, solution-oriented service so every traveler has a great trip

Conocimientos

Basque language

Spanish language

English proficiency

Educación

Secondary School

Herramientas

Windows

Microsoft Office

Descripción del empleo

Your regional language is a real career advantage here. Speak Basque or Galician, add Spanish and English, and help travelers from a modern Barcelona base.

Location: Barcelona, Spain
Work Model: On-site
Languages: Spanish + English (B1–B2) + Basque (Euskera) or Galician
Schedule: Rotating shifts, Monday to Sunday, between 9:00 AM and 8:00 PM
Bonus: Opportunity to earn a performance bonus of 1,200

What you'll do

• Help travelers with reservations, plus administrative and technical questions
• Support customers by phone, chat, and email
• Give friendly, efficient, solution-oriented service so every traveler has a great trip

What we're looking for

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish
• English level B1–B2
• Previous customer service experience
• Knowledge of Windows and Microsoft Office
• Minimum education: Secondary School
• Positive attitude, empathy, a customer-first mindset, and willingness to learn

Why Barcelona?

Architecture, culture, and Mediterranean beaches, all in one city.