Customer Support

Cross Border Talents; l'Hospitalet de Llobregat; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Cross Border Talents in Barcelona, Spain, is hiring for a customer service role on-site. You will assist travelers with reservations, answer administrative and technical questions, and support customers by phone, chat, and email to ensure a great trip experience.

Fluency in Spanish and Basque or Galician, plus English (B1–B2), is required. The position operates on rotating shifts from 9:00 to 20:00, with a performance bonus potential of 1,200 EUR.

Qualifications

• Native or proficient Basque Euskera or Galician plus Spanish required.
• English level B1–B2.
• Previous customer service experience.
• Knowledge of Windows and Microsoft Office.
• Minimum education: Secondary School.
• Positive attitude, empathy, customer-first mindset and willingness to learn.

Responsibilities

• Help travelers with reservations, plus administrative and technical questions.
• Support customers by phone, chat, and email.
• Provide friendly, efficient, solution-oriented service for great trips.

Skills

Customer service experience

Basque or Galician language

English (B1–B2)

Spanish

Empathy and customer-first mindset

Education

Secondary School

Tools

Windows

Microsoft Office

Job description

Your regional language is a real career advantage here. Speak Basque or Galician, add Spanish and English, and help travelers from a modern Barcelona base.

Location: Barcelona, Spain
Work Model: On-site
Languages: Spanish + English (B1–B2) + Basque (Euskera) or Galician
Schedule: Rotating shifts, Monday to Sunday, between 9:00 AM and 8:00 PM
Bonus: Opportunity to earn a performance bonus of 1,200

What you'll do

• Help travelers with reservations, plus administrative and technical questions
• Support customers by phone, chat, and email
• Give friendly, efficient, solution-oriented service so every traveler has a great trip

What we're looking for

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish
• English level B1–B2
• Previous customer service experience
• Knowledge of Windows and Microsoft Office
• Minimum education: Secondary School
• Positive attitude, empathy, a customer-first mindset, and willingness to learn

Why Barcelona?

Architecture, culture, and Mediterranean beaches, all in one city.