Customer Support

Cross Border Talents; Sant Adrià de Besòs; Presencial; EUR 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus €1,200

Descripción de la vacante

Cross Border Talents is seeking a customer service advisor based in Barcelona, Spain, on-site. The role requires native or proficient Basque or Galician plus Spanish and English B1–B2, with a background in customer service.

You will greet travelers, handle reservations, and answer administrative and technical questions. You will support customers by phone, chat, and email, delivering friendly, efficient, solution-oriented service.

Formación

• Experience in customer service or call center settings.
• Proficient in Windows and Microsoft Office.
• Native or proficient Basque (Euskera) or Galician, plus Spanish; English level B1–B2.

Responsabilidades

• Assist travelers with reservations and answer admin/technical queries.
• Provide support via phone, chat, and email.
• Deliver friendly, efficient, solution-oriented service so every traveler has a great trip.

Conocimientos

Customer service

Communication

Educación

Secondary education

Herramientas

Windows OS

MS Office

Descripción del empleo

Your regional language is a real career advantage here. Speak Basque or Galician, add Spanish and English, and help travelers from a modern Barcelona base.

Location: Barcelona, Spain
Work Model: On-site
Languages: Spanish + English (B1–B2) + Basque (Euskera) or Galician
Schedule: Rotating shifts, Monday to Sunday, between 9:00 AM and 8:00 PM
Bonus: Opportunity to earn a performance bonus of 1,200

What you'll do

• Help travelers with reservations, plus administrative and technical questions
• Support customers by phone, chat, and email
• Give friendly, efficient, solution-oriented service so every traveler has a great trip

What we're looking for

• Native or proficient level of Basque (Euskera) or Galician, plus Spanish
• English level B1–B2
• Previous customer service experience
• Knowledge of Windows and Microsoft Office
• Minimum education: Secondary School
• Positive attitude, empathy, a customer-first mindset, and willingness to learn

Why Barcelona?

Architecture, culture, and Mediterranean beaches, all in one city.