Customer Growth & Reactivation Lead

Andagon People Gmbh; España; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Andagon People Gmbh is seeking a Customer Success & Reactivation Manager in Spain to reconnect with former clients and strengthen ongoing relationships. The role focuses on turning conversations into new business by understanding client challenges and identifying upsell opportunities.

You will work closely with Sales and Delivery, maintain CRM records, and proactively approach customers rather than waiting for outreach. Fluency in German at C1–C2 and English at B2 or higher are required.

Formación

• Experience in Customer Success or Account Management in a B2B environment.
• Proactive customer outreach and developing existing or former customer accounts.
• Strong phone communication skills and proactive approach.
• German (C1–C2) and English (B2+).

Responsabilidades

• Reactivate former and inactive customers and bring existing relationships back to life.
• Build and develop long-term relationships with key contacts and decision-makers.
• Understand customers’ current challenges, needs and upcoming projects.
• Identify up-selling and cross-selling potential and develop qualified business opportunities.
• Ensure consistent follow-up and manage customer activities in our CRM.
• Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects.

Conocimientos

Customer success

Account management

Inside sales

Business development

Proactive outreach

Relationship building

German language

English language

Herramientas

CRM systems

Descripción del empleo

Andagon People Gmbh is seeking a Customer Success & Reactivation Manager in Spain to reconnect with former clients and strengthen ongoing relationships. The role focuses on turning conversations into new business by understanding client challenges and identifying upsell opportunities.

You will work closely with Sales and Delivery, maintain CRM records, and proactively approach customers rather than waiting for outreach. Fluency in German at C1–C2 and English at B2 or higher are required.