Customer Success & Reactivation Manager

Andagon People Gmbh; Sevilla; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

andagon is seeking a Customer Success & Reactivation Manager to reconnect former customers and convert conversations into new business opportunities. The role focuses on building long-term relationships with key decision-makers and turning customer needs into concrete projects.

Ideal candidates have strong communication skills in German (C1–C2) and English (B2+), with proven experience in proactive outreach and CRM management in a B2B IT services context.

Formación

• Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment.
• Experience in proactive customer outreach and developing existing or former customer accounts.
• Strong phone communication skills and confidence in proactively approaching customers.

Responsabilidades

• Reactivate former and inactive customers and bring existing relationships back to life.
• Build and develop long-term relationships with key contacts and decision-makers.
• Understand customers’ current challenges, needs and upcoming projects.
• Identify up-selling and cross-selling potential and develop qualified business opportunities.
• Ensure consistent follow-up and manage customer activities in our CRM.
• Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects.

Conocimientos

Customer success

Account management

Prospecting

Communication

German language

English language

Relationship building

Herramientas

CRM systems

Phone outreach tools

Descripción del empleo

andagon is seeking a Customer Success & Reactivation Manager to reconnect former customers and convert conversations into new business opportunities. The role focuses on building long-term relationships with key decision-makers and turning customer needs into concrete projects.

Ideal candidates have strong communication skills in German (C1–C2) and English (B2+), with proven experience in proactive outreach and CRM management in a B2B IT services context.