Customer Success Manager

andagon people GmbH; Vitoria; Presencial; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

andagon people GmbH in Euskadi is seeking a Customer Success & Reactivation Manager to reconnect former customers and turn conversations into opportunities. You will own relationship development with key contacts, understand challenges and identify upsell potential, working closely with Sales and Delivery to craft solutions.

Ideal candidates bring proven experience in Customer Success or Account Management, strong outreach, and excellent German (C1-C2) and English (B2+).

Formación

• Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment.
• Experience in proactive customer outreach and developing existing or former customer accounts.
• Strong phone communication skills and confidence in proactively approaching customers – you don’t wait for customers to come to you.
• Commercial mindset and the ability to identify customer needs and business potential.
• Strong communication skills, reliability and consistent follow-up.
• Structured, independent and results-oriented way of working, including confident use of CRM systems.
• German C1-C2 and English B2 or higher.

Responsabilidades

• Reactivate former and inactive customers and bring existing relationships back to life.
• Build and develop long-term relationships with key contacts and decision-makers.
• Understand customers’ current challenges, needs and upcoming projects.
• Identify up-selling and cross-selling potential and develop qualified business opportunities.
• Ensure consistent follow-up and manage customer activities in our CRM.
• Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects.

Conocimientos

Customer Success

Account Management

Inside Sales

B2B Sales

CRM proficiency

German C1-C2

English B2

Herramientas

CRM software

Descripción del empleo

Reconnect customers. Build relationships. Create new opportunities.

At andagon, we have been focused on software quality for more than 25 years. We support companies with Quality Assurance, Software Testing and Test Automation - and we want to further strengthen and develop our existing and former customer relationships.

We are looking for a Customer Success & Reactivation Manager who enjoys connecting with people, building relationships and turning great conversations into new business opportunities.

Your Responsibilities

• Reactivate former and inactive customers and bring existing relationships back to life
• Build and develop long-term relationships with key contacts and decision-makers
• Understand customers’ current challenges, needs and upcoming projects
• Identify up-selling and cross-selling potential and develop qualified business opportunities
• Ensure consistent follow-up and manage customer activities in our CRM
• Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects

What You Bring

• Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment
• Experience in proactive customer outreach and developing existing or former customer accounts
• Strong phone communication skills and confidence in proactively approaching customers – you don’t wait for customers to come to you
• Commercial mindset and the ability to identify customer needs and business potential
• Strong communication skills, reliability and consistent follow-up
• Structured, independent and results-oriented way of working, including confident use of CRM systems
• German C1-C2 and English B2 or higher

A plus: Experience in IT services, IT consulting, SaaS or Software Quality, as well as up-selling and cross-selling.

What You Can Expect

A role with a high level of ownership and direct impact on our customer development. You will take over existing contacts and former customer relationships with real potential – and have the freedom to turn them into new conversations, opportunities and long-term partnerships.

If you enjoy combining relationship management with a commercial mindset and are motivated by reconnecting and developing customers, we’d love to hear from you.