Customer Success Operations - Remote

YO AI Labs; Barcelona; A distancia; EUR 54.000 - 98.000; Jornada completa

Descripción de la vacante

YO AI Labs is seeking an experienced Sales/Revenue/CS Operations Expert for a remote contractor role. You will optimize CRM configurations (Salesforce, HubSpot), manage revenue tools, and improve workflows across SaaS environments.

Ideal candidates bring 4+ years in Sales, Revenue, or CS Operations, with hands-on CRM experience and strong data reporting. Excellent communication and problem-solving are essential for success in this role.

Formación

• 4+ years of experience in Sales, Revenue, or CS Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong written and verbal communication; focus on data accuracy and workflow management.

Responsabilidades

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Conocimientos

Operational judgement

Problem-solving

Communication

Data accuracy

Herramientas

Salesforce

HubSpot

Descripción del empleo

Sales / Revenue / CS Operations Expert

Job Type: Contractor
Location: Remote

Role Overview

We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment. The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.

Key Responsibilities

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Requirements

• 4+ years of experience in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem-solving skills.
• Excellent written and verbal communication.
• Strong understanding of data accuracy, reporting, and workflow management.