Customer Success Manager — Drive Value & Adoption

Unit4; Granada; Sur place; EUR 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

Remote work options

Global wellbeing days

Flexible leave policy

Growth opportunities

Résumé du poste

Unit4 is seeking a Customer Success professional in Spain to advocate for customers, translate insights into actions, and maximize the value of their Unit4 investment. You will drive adoption, manage risk, and collaborate with Sales to identify upsell opportunities.

The role focuses on strengthening customer relationships, guiding strategic engagements with C-level stakeholders, and ensuring alignment with Product, R&D, Support, and Sales teams. Travel up to 20% may be required.

Qualifications

• Excellent communication and relationship management skills.
• Fluent in English (verbal and written).
• Experience in customer-facing roles in cloud software.

Responsabilités

• Be the voice of the customer (VoC) and their internal advocate, turning customer insights into actions that improve outcomes and experience.
• Drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.
• Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
• Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
• Develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes.
• Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
• Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D, Support, and Sales.

Connaissances

Customer relationship management

Communication skills

English fluency

Description du poste

Unit4 is seeking a Customer Success professional in Spain to advocate for customers, translate insights into actions, and maximize the value of their Unit4 investment. You will drive adoption, manage risk, and collaborate with Sales to identify upsell opportunities.

The role focuses on strengthening customer relationships, guiding strategic engagements with C-level stakeholders, and ensuring alignment with Product, R&D, Support, and Sales teams. Travel up to 20% may be required.