Customer Service Representative (French - Speaking) - On Site AM03

CNX; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Job summary

Concentrix in Barcelona (on-site) is seeking a Customer Service Representative who is fluent in French and proficient in English to join our team on a full-time basis.

You will handle customer contacts via phone, email, chat, and other channels, log details, maintain product knowledge, and ensure SLA adherence.

The role offers a full-time contract of 39 hours per week, training provided, and opportunities for career development.

Qualifications

• Fluent in French and proficient in English.
• Customer service mindset with strong communication skills.
• Ability to log call details and manage SLA requirements.

Responsibilities

• Handle incoming customer contacts via telephone, email, chat or other channels and resolve requests.
• Log call details and provide timely responses within SLA.
• Maintain product knowledge related to customer applications.
• Ensure contractual SLA is met.

Skills

French language

English language

Customer service

Tools

Call management systems

Job description

Job Title:

Customer Service Representative (French - Speaking) - On Site AM03

Job Description

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in French and advanced in English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to *escalate call to resolution*

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

• Full-time 39 hours/week permanent contract: Monday to Friday, 09:00 - 18:00
• Salary 19.623.9 euros gross/year + up to 2,400 euros gross/year in bonus
• Opportunity to work from Barcelona Malaga or Valencia office
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, French (Required)

Time Type:

Full time