CUSTOMER SERVICE MANAGER

Red Bull; Madrid; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Red Bull España, S.L. busca un Responsable de Servicio al Cliente y Operaciones de la Cadena de Suministro para gestionar el flujo de O2C y liderar un equipo multinacional.

Se requiere al menos 5 años en roles de Customer Service o Supply Chain, con formación universitaria y dominio del entorno B2C. El puesto prevé un 10% de viaje y una orientación a la mejora continua de procesos.

Formación

• Mínimo 5 años de experiencia como Customer Service Manager o en Operations/Supply Chain en entorno multinacional.
• Formación universitaria (Grado) o equivalente.
• Conocimiento profundo del entorno B2C y de la gestión de múltiples clientes.
• Fuertes habilidades de gestión de proyectos y visión global.
• Capacidad para trabajar en un entorno dinámico y global con viajes del 10%.

Responsabilidades

• Liderar el equipo de Customer Service y estandarizar procesos.
• Gestión del flujo O2C desde pedido, notas de crédito y facturación final.
• Garantizar cumplimiento de normas de calidad y regulaciones.
• Contribuir a la mejora continua y a la eficiencia operativa.
• Colaborar con ventas para pronósticos, pedidos y rentabilidad.

Conocimientos

Gestión de servicio al cliente

Liderazgo de equipos

Gestión de proyectos

Educación

Grado universitario

Herramientas

SAP

Descripción del empleo

Responsible for managing finished goods flows from service partners to end customers nationwide, acting as the single point of contact for all Order-to-Cash (O2C) activities while ensuring full visibility, traceability, and efficient capacity planning. Drives a customer-centric approach through proactive engagement with key customers to support forecasting, ordering processes, and profitability. Ensures product quality standards and compliance with food safety, consumer protection, and relevant local regulations across the supply chain. Leads the Customer Service team while standardizing processes, driving continuous improvement, and enhancing operational efficiency in line with evolving business needs.

Customer centricity:

Pro-actively engage key customers, in conjunction with the Sales organization, to maintain required knowledge of customer's practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management.

Customer Focus 360º

Proactively identify/analyze/ implement client optimization / service uplift opportunities. Including dealing with customer requests such as labelling, MOQ, penalties, increasing shelf-life request, unload and penalties contract cost, etc focusing on delivering an optimal service level, while focusing in Added Value tasks. Maximize customer fulfillment. Never Out of Stocks.

Team Management & Development

Provide strong leadership to the Customer Service team, building engagement, accountability and a high-performance culture. Set clear goals, develop team capabilities and drive performance. Ensure alignment with the organization’s objectives and purpose, leading change and continuously improving the customer experience.

O2C Process Ownership

Ensure a clear, clean, transparent, and comprehensive O2C flow including managing orders, credit notes, penalties until final invoicing to our customers.

Mec and Reporting

Make sure to deliver month end processing. Support in providing required documentation and reporting during internal and external audits (Inventories, Orders, Invoices, etc.) Maintain system and database integrity.

Process & Digitalization:

Optimize the process through standardization and automation of related workflows within SAP or other IT tools.

Minimum 5 years of experience as a Customer Service Manager or Operations Supply Chain in a multinational environment.

Bachelor's degree or equivalent

Deep understanding of the B2C environment and its players with the ability to effectively leverage previous work experience in managing multiple different customers.

Strong project management skills with full appreciation of the “big picture” without losing sight of the detail and commitment to deliver quality results.

Ability to cope in a fast-paced environment, within a global organizational framework.

Good knowledge of drafting contract

Spanish and English. Both fluent in writing and speaking.

Solid experience in leading and managing teams.

Process-oriented with a holistic view and experience in change management

Profound analytical skills and creative problem-solving.

Travel: 10%

The description of this job offer is intended to collect the information necessary to identify, in a general and non-exhaustive manner, the general characteristics of the position, with the aim of allowing those who wish to apply and participate in the selection process to do so with full legal guarantees. You are also informed that Red Bull España, S.L. will treat your application and those of other candidates with full respect for current legislation and fundamental rights; in particular, equal treatment and non-discrimination. Likewise, those who wish to start the process are informed that no rights can be expected as a result of this job offer.