Customer Service & SAP Support Specialist (Hybrid)

Omya; Barcelona; Híbrido; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ticket Restaurant

Flexible retribution: Kindergarten &/n

30 Labor Days of Holidays per year

Language Lessons

Medical Insurance: 60% company-subsid

Descripción de la vacante

Omya is seeking a Customer Service Support in Barcelona to assist the local Customer Service team with ensuring service quality and client satisfaction. The role requires working within globally harmonized processes to guarantee optimal customer service.

The position involves handling returns, credits, and debits in SAP, supporting admin tasks, and managing customer inquiries while documenting communications with external customers. English fluency is required.

Formación

• 1 to 3 years of prior experience in customer service, accounts payable, or order entry.
• Experience in export transportation or international business in the industrial chemical market is preferred.
• Excellent organizational and interpersonal skills.
• Detail-oriented and accuracy-driven personality.
• Fluent in English; additional language skills are beneficial.

Responsabilidades

• Process returns, credits, and debits in SAP according to procedures.
• Support Customer Service with general administrative tasks.
• Monitor and resolve customer problems and complaints related to pricing or product issues.
• Close complaints in Salesforce per procedures.
• Provide documents to customers (Certificate of Analysis, MSDS, product data sheets, etc.).
• Handle special questionnaires and SAP extractions as needed.
• Create and follow up on QSHE Salesforce tickets and regulatory tickets.
• Cover colleagues during absences to maintain service levels.

Conocimientos

Customer service

Accounts payable

Order entry

Organizational skills

Interpersonal skills

Attention to detail

Herramientas

SAP

Salesforce

BPCS

Descripción del empleo

Omya is seeking a Customer Service Support in Barcelona to assist the local Customer Service team with ensuring service quality and client satisfaction. The role requires working within globally harmonized processes to guarantee optimal customer service.

The position involves handling returns, credits, and debits in SAP, supporting admin tasks, and managing customer inquiries while documenting communications with external customers. English fluency is required.