German-Speaking Customer Service Rep — Hybrid & Global Support

Kennametal; Barcelona; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work contract

Health care insurance

Company pension plan

Language courses

eLearning Platform access

Descripción de la vacante

Kennametal is seeking a Customer Service Representative with German to join our international team at the Sant Cugat de Vallès service center near Barcelona. You will handle orders, inquiries, billing issues, and returns, collaborating with sales and other departments to maintain smooth operations and high customer satisfaction.

Fluency in German and English, prior office/service center experience, and SAP familiarity are important.

Formación

• Fluent in German and English.
• Previous experience in an office or service center role.
• University or technical/vocational studies completed.
• SAP experience preferred.
• Excellent customer service focus and ability to stay productive under pressure.
• Strong written and verbal communication skills.

Responsabilidades

• Provide new and existing customers with service relating to billing inquiries, service requests, and directing to resolution.
• Support sales with communications and promotions as needed.
• Resolve inquiries and complaints; escalate complex issues when required.
• Set up Customer Accounts in CRM and SAP for reporting and functionality.
• Review documents and ensure material flow is correctly entered into systems.
• Enter orders in SAP and send acknowledgments and attachments.
• Respond to customer requests via phone or email and maintain web portals.

Conocimientos

German

English

SAP

Educación

University or technical/vocational studies

Herramientas

SAP

Descripción del empleo

Kennametal is seeking a Customer Service Representative with German to join our international team at the Sant Cugat de Vallès service center near Barcelona. You will handle orders, inquiries, billing issues, and returns, collaborating with sales and other departments to maintain smooth operations and high customer satisfaction.

Fluency in German and English, prior office/service center experience, and SAP familiarity are important.