Customer Service Representative (Swedish speaking) - Onsite - JE01

Convergys; Barcelona; Presencial; EUR 17.661 - 21.586; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite Barcelona Office

Referral bonus

Fully paid training

Career development programs

Descripción de la vacante

Convergys in Barcelona is hiring a Customer Service Representative (Swedish speaking) for an onsite, 39-hour work week. The role is a fixed-term 6-month contract with a base salary of €19,623.94 per year plus up to €1,500 in bonuses.

You will provide accurate information to customers, log orders, and manage post-sales requests while entering data into the CRM system. The ideal candidate is bilingual in Swedish and English with strong communication skills and a collaborative attitude, ready to

Formación

• Fluent in Swedish and advanced English.
• Excellent communication in customer-facing scenarios.
• Team player with drive for success.

Responsabilidades

• Provide accurate information to customers.
• Log and follow up on orders or requests.
• Handle post-sales inquiries (logistics, warranties, refunds).
• Capture data in the CRM as required by training and policies.

Conocimientos

Swedish language

English language

CRM experience

Herramientas

CRM software

Descripción del empleo

Job Title:Customer Service Representative (Swedish speaking) - Onsite - JE01Job Description**Step into a Game-Changing Career**Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions.If you're looking to grow and be inspired, as a **Customer Service Representative in Barcelona** (On-site), you will be part of our team of game-changers who are powering the brands of the future in the coffee industry.**Career Growth and Personal Development**This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.**What You Will Do in This Role**At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.As a **Customer Service Representative**, you will:* Provide with accurate information to our customer.* Logging and follow up of correct and Valid Orders or requests.* Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...)* Capturing of all required data elements in CRM as required by client’s training, policies and procedures.**Your Qualifications**We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.Requirements* Are proficient or bilingual in Swedish + advanced English* Excellent communication skills in a variety of customer facing situations.* Good team player with drive for success.* Previous experience in similar position is a plus.**What’s in It for You**We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.In this role, you’ll benefit from:* Full-time (39 hours/week) fixed term (6 months) contract, Monday to Friday (09:00–18:00)* Salary of €19,623.94 gross/year + up to €1,500 gross/year in bonus* Onsite Barcelona Office* Referral bonus opportunities* Fully paid training on the company and your project* Career development programs and specialized courses**Be Your Best Version**At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.If this sounds like the next step in your career, we’d love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.*Concentrix is an equal opportunity employer**We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*R1749273