Customer Service Representative (Swedish speaking) - Onsite - JE01

Concentrix; Barcelona; Presencial; EUR 19.624 - 21.124; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite Barcelona Office

Referral bonus opportunities

Fully paid training

Career development programs

Descripción de la vacante

Concentrix in Barcelona is seeking a Customer Service Representative (Swedish speaking) for an onsite, 39 hours/week fixed-term position of 6 months. You will provide accurate information to customers, log and follow up on orders, and handle post-sale requests with professionalism.

Requirements include Swedish proficiency and advanced English, excellent communication, and a team-oriented mindset. Onsite Barcelona office and training are provided.

Formación

• Are proficient or bilingual in Swedish + advanced English.
• Excellent communication skills in customer-facing situations.
• Good team player with drive for success.
• Previous experience in similar position is a plus.

Responsabilidades

• Provide accurate information to customers.
• Log and follow up on correct and valid orders or requests.
• Deliver high-caliber customer service on post-sales requisitions (logistics, warranties, refunds).
• Capture required data elements in CRM as required by training, policies and procedures.

Conocimientos

Swedish language

Advanced English

Excellent communication

Team player

CRM

Descripción del empleo

Job Title

Customer Service Representative (Swedish speaking) - Onsite - JE01

Job Description

Step into a Game-Changing Career. Ready to join an innovative and fast-growing team? We're a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands - the ones you use every day - helping them grow through technology and integrated solutions.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the coffee industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do In This Role

At the heart of everything we do is a commitment to people - our clients, their customers, our teams, our community, and our planet.

As a Customer Service Representative, You Will

• Provide with accurate information to our customer.
• Logging and follow up of correct and Valid Orders or requests.
• Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...)
• Capturing of all required data elements in CRM as required by client's training, policies and procedures.

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Requirements

• Are proficient or bilingual in Swedish + advanced English
• Excellent communication skills in a variety of customer facing situations.
• Good team player with drive for success.
• Previous experience in similar position is a plus.

What’s In It For You

We go beyond expectations by creating experiences that truly stand out. That's why we invest in our people, technology, and future - including yours.

In This Role, You’ll Benefit From

• Full-time (39 hours/week) fixed term (6 months) contract, Monday to Friday (09:00-18:00)
• Salary of €19,623.94 gross/year + up to €1,500 gross/year in bonus
• Onsite Barcelona Office
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.