Customer Service Representative (German-speaking)- Onsite- AM03

Convergys; Barcelona; Presencial; EUR 19.623 - 22.023; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Central Barcelona location

Full paid training

Career development programs

Salary €19,623.94 + up to €2,400 bonus

Descripción de la vacante

Concentrix on-site in Barcelona is seeking a German-speaking Customer Service Representative. You will handle incoming contacts via phone, email, and chat, log interactions, and work toward timely resolutions within SLA.

We offer full-time hours (39 per week), on-site locations in Barcelona. A thorough training program, career development options, and a supportive team help you grow with the company.

Formación

• Proficient or bilingual in German and English.
• Good disposition to work in a customer service environment.
• Customer care skills – ability to listen to and understand the customers’ needs.

Responsabilidades

• Handle incoming customer contacts via telephone, email, chat or other alerts and resolve user requests within SLA.
• Log call details onto call management systems and provide responses and resolutions.
• Maintain knowledge of products and applications related to individual customers.
• Ensure contractual SLA is maintained.

Conocimientos

German language

English language

Customer care skills

Active listening

Herramientas

Call management systems

Descripción del empleo

## Customer Service Representative (German-speaking)- Onsite- AM03Applylocations: ESP Barcelona - C/ de la Selva de Mar, 129time type: Full timeposted on: Posted Todayjob requisition id: R1740200Job Title:Customer Service Representative (German-speaking)- Onsite- AM03Job Description**Experience the power of a game-changing career**Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Service Representative** **in Barcelona, Malaga or Valencia (on-site)**, you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry. **Career growth and personal development**This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.**What you will do in this role**In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a **Customer Service Representative** on our team, you will:- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained**Your qualifications**We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:- Are proficient or bilingual in German and in English - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolutionDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.**What’s in it for you**We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your **unique lifestyle:**- Full-time 39 hours/week: Monday to Friday from 9:00 to 18:00 - Salary 19,623.94 euros gross/year + up to 2,400 euros gross/year in bonus - Central location in Barcelona, Malaga or Valencia - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses **Experience the best version of you!**At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”*Concentrix is an equal opportunity employer**We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*R1740200Location:ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements:English, German (Required)Time Type:Full time