Customer Service Representative (Swedish - Speaking) - Onsite AM03

Concentrix Sweden AB; España; Presencial; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Central location

Descripción de la vacante

Concentrix is seeking a Customer Service Representative in Barcelona (onsite) to support fashion sports brands. You will manage customer contacts via phone, email, chat or alerts, log details, and resolve requests within SLA. You will also maintain product knowledge and ensure service targets are met.

We value bilingual Swedish and English speakers, strong customer care skills, and a willingness to learn. The role includes full training, career development programs, and a central location.

Formación

• Proficient or bilingual in Swedish and advanced in English.
• Ability to listen to and understand customers' needs.
• Customer care skills to resolve requests or escalate as needed.

Responsabilidades

• Handle incoming customer contacts via telephone, email, chat or alerts and resolve requests.
• Log call details and provide responses within SLA.
• Maintain up-to-date product and application knowledge for customer inquiries.
• Ensure contractual SLA targets are met.

Conocimientos

Swedish

English

Customer service

Call ownership

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game‑changers who are powering the brands of the future in the Sport Clothing industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Are proficient or bilingual in Swedish and advanced in English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escalates call to resolution

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week contract: Monday to Friday from 9:00 to 18:00 - Fixed Term contract
• Salary 19.623,94 euros gross/year + up to 2.400 euros gross/year in bonus
• Central location in Barcelona/ Malaga or Valencia
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.