Customer Service Representative (Spanish-speaking) - On-site WE01

CNX; Barcelona; Presencial; EUR 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great team

Modern office in Barcelona

Full paid training on project

Descripción de la vacante

CNX is seeking a Customer Service Representative (Spanish-speaking) to join our on-site team in Barcelona. You will handle inquiries via email and chat, resolve issues, and maintain strong customer relationships in a fast-paced environment.

The role requires proficient Spanish and advanced English, prior customer service experience, and excellent communication. You will work in a centrally located Barcelona office and receive full training on the company and project.

Formación

• Proficient or bilingual Spanish and advanced English.
• Experience in customer service, helpdesk, or a similar role.
• Strong written and verbal communication, interpersonal skills.
• Customer-focused and detail oriented.
• Able to multi-task in a fast-paced environment.
• Flexible, proactive, and dynamic.
• Previous Zendesk experience is a plus.

Responsabilidades

• Identify and assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• Manage customer communications through email and chat, providing accurate and complete information.
• Handle customer complaints, find appropriate solutions, and follow up to ensure resolution.
• Build strong customer relationships through empathy, clear communication, and a customer-first approach.
• Manage the CRM system, keeping customer interactions, accounts, files, and databases up to date.
• Collaborate with Sales, Finance, Administration, and other departments to support customer processes and operations.

Conocimientos

Spanish (bilingual)

English (advanced)

Communication skills

Team player

Herramientas

Zendesk

Descripción del empleo

Job Title

Customer Service Representative (Spanish-speaking) - On-site WE01

Job Description

Experience the power of a game-changing career

Wantto be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands,the ones you use everyday, improvetheir businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as aCustomer Service Representative!

What you will do in this role

• -Identifyand assess customers’ needs, handling consultations, after-sales requests, and general enquiries.
• -Manage customercommunicationsthroughemail and chat, providingaccurateand complete information.
• -Handle customer complaints, findappropriate solutions, and follow up to ensure resolution.
• -Build strong customer relationships through empathy, clear communication, and a customer-first approach.
• -Manage theCRM system, keeping customer interactions, accounts, files, and databases up to date.
• -Collaborate withSales, Finance, Administration, and other departmentsto support customer processes and operations.

Your qualifications

• Have a proficient or bilingual level of Spanish and advanced level of English
• Previousexperience incustomer service, helpdesk, or a similar roleis valuable.
• Strong written and verbal communication skills with excellent interpersonal abilities.
• Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.
• Able tomulti-task, prioritize, and find effective solutionsin a fast-paced environment.
• Flexible, resourceful, proactive, and dynamic.
• A true team player who enjoys working towards both individual and team goals.
• Previousexperience withZendeskis a plus.

What’s in it for you?

• Full-time39 hours/week permanent contract: rotative Monday toSundayfrom 09.00to 20:00
• Salary19.623,94 euros gross/year
• Greatteam and working environment in a modern centrally placed office in Barcelona
• Full paid training on the company and the projectyou’llbe working on

Concentrix is an equal opportunity employer

We’reproudlyunited as oneteam, one company, globally.

We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, Spanish (Required)

Time Type

Full time