Customer Representative (French-speaking) - Onsite - MS01

cnx; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39h/week

Temporary contract

Salary bonus

Office in Barcelona

Referral bonus

Training provided

Career development

Descripción de la vacante

Concentrix seeks a Customer Representative (French-speaking) to join the onsite team in Barcelona. You will handle calls, emails, chats, and other channels, resolving customer demands with a focus on service quality.

The role requires French fluency and advanced English, strong customer care skills, and the ability to work in a fast-paced environment while maintaining product knowledge. Full-time hours and on-site office support are provided.

Formación

• Fluent in French with advanced English.
• Strong customer service mindset and ability to listen to customers’ needs.
• Ability to take ownership of calls and drive resolution.

Responsabilidades

• Take incoming customer calls via phone, email, voicemail, chats, or alerts and address user demands.
• Handle calls from boutiques and shops and resolve issues.
• Log call details in management systems and provide timely response within SLA.
• Maintain up-to-date knowledge of applications specific to customers.

Conocimientos

French fluency

English proficiency

Customer service

Ownership of calls

Herramientas

Windows/MS Office

Descripción del empleo

Customer Representative (French-speaking) - Onsite - MS01

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Representative in Barcelona onsite, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Customer Representative on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands
• Take incoming calls from boutiques and shops and resolve demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in French plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills - ability to listen to and understand the customers' need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution

It would be a plus if you have:

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week, Monday-Friday 9-18h
• Temporary contract
• Salary 19.748,62 euros gross/year + up to 1.200 euros gross/year in bonus
• Office in central Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, French (Required)

Time Type: Full time2027-01-31

R1742896