Customer Service Representative (Spanish - Speaking) On Site TR02

Concentrix Experts Colombia S.A.S.; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full training

Career development programs

Central Barcelona location

Job summary

Concentrix Experts Colombia S.A.S. in Barcelona (onsite) is seeking a Customer Service Representative fluent in Spanish and proficient in English. You will handle customer requests, provide guidance, and uphold service levels while collaborating with supervisors.

The role includes full training, team support, and the chance to grow within a global tech/services company. The position offers a 39-hour week, a fixed-term contract, and a base salary with a potential annual bonus.

Qualifications

• Native Spanish; proficient in English.
• Experience in a similar customer service role.
• Basic sales, upselling and cross-selling skills.
• Good disposition for customer service work.
• Familiarity with Windows/MS Office tools.

Responsibilities

• Respond to customer requests and provide guidance to ensure satisfaction and SLA adherence.
• Escalate potential service issues as needed.
• Follow project processes and procedures.
• Provide cover for colleagues in absences within the team or across teams.
• Coordinate with Supervisors/Mentors on project tasks and administrative duties.
• Attend regular team meetings and support service performance and quality.

Skills

Spanish (native)

English (proficient)

Sales skills

Customer service

Communication

Tools

Windows

MS Office

Job description

Job Title: Customer Service Representative (Spanish - Speaking) On Site TR02

Job Description

Experience the power of a game-changing career

Are you looking for what's next? We\'re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you\'re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

This is a great opportunity to experience the power of what\'s next and develop "friends for life" at the same time. We\'ll give you all the training, cutting-edge technologies, and the continuing support you\'ll need to succeed

What you will do in this role

• Respond appropriately to customers\' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
• Escalate potential service issues
• To follow all the processes and procedures of the project
• Provide cover for other Agents in their absence, either within the same team or across teams
• Liaise with Supervisors/ Mentors on specific projects where requested
• To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
• To attend regular Team Meetings
• To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Are native in Spanish and proficient in English
• Have previous experience in a similar position and industry
• Have basic sales skills, upselling and cross-selling
• Are in good disposition to work in a customer service environment
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

Personal abilities

• Very good communication, listening skills
• Customer care skills - ability to listen to and understand the customers\' needs
• Ability to work in a team
• Resistant to stress
• Logical approach to problem solving
• Ability to work on own initiative
• Ability to adapt to different situations and needs

What\'s in it for you

• Fixed Term contract, 39 hours/week contract: Monday-Friday 09:00 - 18:00,
• Salary 19623,94 euros gross/year + up to 1.500 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you\'ll be working on
• Career development programs and specialized courses

Concentrix is an equal opportunity employer

We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1775188

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Spanish (Required)

Time Type:

Full time