Customer Service Representative (Portuguese-speaking) - On-site FA02

CNX; Barcelona; Sur place; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Full-time contract 39h/week

Salary with bonus

Barcelona office

Training program

Career development

Résumé du poste

Concentrix in Barcelona (on-site) is seeking a Customer Service Representative who speaks Portuguese with English proficiency. You will handle calls via CRM, create quotations and orders in SAP, and provide first-line technical assistance to customers.

The role offers a full-time schedule (39 hours/week) with a permanent contract, a clear path for development, and training to get you up to speed on our products and services in a dynamic tech environment.

Qualifications

• Portuguese language proficiency and English fluency required.
• High school diploma or equivalent.
• Willingness to stay in project for at least 2 years and customer-oriented mindset.

Responsabilités

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Offer basic product advice to meet customer needs.
• Provide first level technical assistance to help customers identify requirements.

Connaissances

Portuguese

English

Formation

High school diploma

Outils

SAP

Description du poste

Job Title:

Customer Service Representative (Portuguese-speaking) - On-site FA02

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop \"friends for life\" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

As a Customer Service Representative in our team, you will:

• Handle calls through CRM agent portal


• Create quotations and orders via SAP system


• Expedite and communicate expected delivery times to customers


• Offer basic product advice to individual customer needs (at least catalogue knowledge)


• Provide first level technical assistance to help customers identify their requirements for products and services
  

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a proficient or bilingual level of Portuguese and advanced English


• Are minimum a high school graduate


• Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance


• Are customer oriented, have excellent communication skills and have a commercial attitude and awareness


• Have a business mindset will help you engage better with your contacts

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours/week permanent contract: Monday to Friday from 08:00 to 17:00




• Salary: 19.623,94 euros gross/year up to 4000 euros gross/year bonus




• Great office location in Barcelona




• Full paid training about the company and the project you will be working on




• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Portuguese (Required), Spanish

Time Type:

Full time