Customer Service Representative (Spanish - Speaking) On Site TR02

Concentrix; Barcelona; Presencial; EUR 18.000 - 22.000; Tempo integral

Benefícios oferecidos por esta vaga

Central location in Barcelona

Full paid training

Career development programs

Fixed-term contract

Resumo da vaga

Concentrix in Barcelona is seeking a Customer Service Representative to join our onsite team, delivering top-tier service across tech, finance, travel and more. You will respond to customer inquiries, follow processes, and support team members to maintain service levels.

The role emphasizes Spanish fluency, English proficiency, and the ability to upsell where appropriate. Full training is provided, with a 39-hour week on a fixed-term contract.

Qualificações

• Native Spanish and proficient English.
• Experience in a similar role and industry.
• Basic sales skills including upselling and cross-selling.
• Disposition to work in a customer service environment.
• Working knowledge of IT platforms, Windows and MS Office.

Responsabilidades

• Respond to customers’ requests, provide advice, and ensure satisfaction while meeting contractual SLA.
• Escalate potential service issues.
• Follow all project processes and procedures.
• Provide cover for other agents within the team or across teams.
• Liaise with Supervisors/Mentors on projects as requested.
• Complete holiday, sickness and overtime forms accurately and timely.
• Attend regular Team Meetings.
• Take on additional tasks to maintain service performance, quality and satisfaction.

Conhecimentos

Spanish native

English proficient

Customer service

Communication

Teamwork

Problem solving

Ferramentas

Windows/MS Office

Descrição da vaga

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
• Escalate potential service issues
• To follow all the processes and procedures of the project
• Provide cover for other Agents in their absence, either within the same team or across teams
• Liaise with Supervisors/ Mentors on specific projects where requested
• To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
• To attend regular Team Meetings
• To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you

• Are native in Spanish and proficient in English
• Have previous experience in a similar position and industry
• Have basic sales skills, upselling and cross-selling
• Are in good disposition to work in a customer service environment
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

Personal abilities

• Very good communication, listening skills
• Customer care skills – ability to listen to and understand the customers’ needs
• Ability to work in a team
• Resistant to stress
• Logical approach to problem solving
• Ability to work on own initiative
• Ability to adapt to different situations and needs

What’s in it for you

• Fixed Term contract, 39 hours/week contract: Monday-Friday 09:00 - 18:00
• Salary 19623,94 euros gross/year + up to 1.500 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses
• Experience the best version of you!

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally.

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1775188