Customer Service Representative (Italian-speaking) - On-site FA02

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time role

Barcelona office

Comprehensive training

Career development

Job summary

Concentrix in Barcelona is hiring a Customer Service Representative (Italian-speaking) for an on-site role. You will handle calls via CRM portal, process quotations and orders in SAP, and provide initial technical assistance to customers.

Requirements include fluent Italian and advanced English, a high school diploma, a keen interest in tech, and a customer-focused mindset. The role offers full-time hours and a comprehensive training program.

Qualifications

• Fluent Italian and advanced English.
• High school diploma or equivalent.
• Interest in the technical field and willingness to stay at least 2 years.
• Customer oriented with strong communication and commercial attitude.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Provide basic product advice based on catalogue knowledge.
• Offer first level technical assistance to identify customer needs.

Skills

Italian fluency

English proficiency

Customer focus

Communication skills

Commercial mindset

Tech interest

Education

High school diploma

Tools

SAP

CRM portal

CRM system

Job description

Job Title

Customer Service Representative (Italian-speaking) - On-site FA02

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services

Concentrix is a great match if you

• Have a proficient or bilingual level of Italian and advanced English
• Are minimum a high school graduate
• Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance
• Are customer oriented, have excellent communication skills and have a commercial attitude and awareness
• Have a business mindset will help you engage better with your contacts

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

• Full time 39 hours/week permanent Monday to Friday from 9:00 to 18:00
• Salary: 19.623 euros gross/year up to 4.000 euros gross/year bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1769880

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English (Required), Italian

Time Type

Full time