Customer Service Project Logistics M/F

GEODIS; Bilbao; On-site; EUR 28,000 - 36,000; Full time

Job summary

GEODIS Bilbao is seeking a Customer Service Project Logistics specialist (M/F) to manage after-sales services and guarantee customer satisfaction according to commercial commitments.

You will respond to information requests related to off-site deliveries and collections, inform clients about deliveries and incidents, process credits and refunds, advise on collection conditions, delivery times, taxation, handling, and storage, and maintain client data and reports.

Qualifications

• High/secondary school diploma required.

Responsibilities

• Handle after-sales services to guarantee customer satisfaction according to commercial commitments.
• Respond accurately to requests for information relating to off-site deliveries and collections.
• Inform clients on their deliveries or incidents to guarantee satisfaction.
• Record requests for credits and refunds.
• Advise customers on collection conditions, delivery times, taxation, handling and storage.
• Identify customer needs and assist sales teams with information and product guidance.
• Maintain client databases and produce reports within the contractual framework.

Education

High/Secondary School Degree

Job description

Operational activities - Customer Service

Job title

Customer Service Project Logistics M/F

The Customer Relations Operator handles the after–sales services as per the commercial commitments between Geodis and the customers to guarantee their satisfaction
Key Activities / Assignments

Applicant's profile

Customer relations
Respond accurately to requests for information or service relating to our services (off-site deliveries and collections)
Timely inform the clients on their service deliveries or unexpected situations to guarantee their satisfaction
Manage, process and respond to customer complaints while protecting the company's interests
Record requests for credits and refunds
Advise customers on technical matters (collection conditions, delivery times, taxation, handling, storage, packaging)
Identify any customer needs, communicate information to the sales teams and, from time to time, advise customers on products in conjunction with the sales teams
Participate in the preparation of internal or customer sales meetings to support the sales team
Promote Customer Information Solutions (CIS) and assist customers in the use and input of data in these tools
Reporting
Maintain the client's database
Produce customer reports within the contractual framework defined with the customer (anomaly monitoring, quality reports, etc.)
Tracking deliveries and off-site collections
Identify and resolve problems with off-site deliveries or collections
Anticipate and/or correct anomalies for the customers concerned in accordance with the procedures validated in the monitoring sheet
Inform customers of route anomalies in accordance with procedures validated in the monitoring sheet
Quality management
Monitor the quality of the service provided to the customer: analyze, report and, if necessary, propose improvements to management
Keep up-to-date in the field

Working time (%)

100

Minimum level of education required

HIGH/SECONDARY SCHOOL DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.

• GEODIS Contract Logistics United Kingdom Ltd