Customer Representative (Dutch-speaking) - Hybrid LP02

Concentrix; Valencia; Hybride; EUR 20 000 - 27 000; Plein temps

Avantages offerts par ce poste

Full paid training

Career development programs

Central office in Barcelona

Résumé du poste

Concentrix is hiring a Customer Representative (Dutch-speaking) for a hybrid role based in Barcelona. You will handle multiple channels (phone, email, chat), resolve customer requests within SLA, and maintain product and policy knowledge while guiding customers through processes.

Fluency in Dutch and advanced English are required, with a strong customer-care orientation. The position offers a permanent contract, full training, and opportunities for career development in a global tech and

Qualifications

• Proficient in Dutch and English.
• Experience in customer service is beneficial.
• Strong communication and problem-solving skills.

Responsabilités

• Handle incoming customer contacts via telephone, email, chat and other alerts and resolve user requests.
• Log call details onto the system and provide timely responses within SLA.
• Maintain up-to-date knowledge of products, processes and policies.
• Escalate potential service issues when needed.
• Guide customers through the claims or service processes.
• Monitor and report on customer service performance.

Connaissances

Dutch

English

Description du poste

Job Title

Customer Representative (Dutch-speaking) - Hybrid LP02

Job Description

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise
• Escalate potential service issues
• Guide customers through the claims process
• Monitor and report on customer service performance
• Keep up to date with all the latest products, processes and policy changes

Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are proficient or bilingual in Dutch plus an advanced level English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution

It Will Be a Plus If You Have

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s In It For You

• 39 hours/week permanent contract: Monday to Friday: from 08:30 to 17:30
• Salary 23,900 euros gross/year + a bonus of up to 1,200 euros gross/year
• Central office location in either Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.