Customer Service Representative (Danish) - Hybrid - Bn01

Concentrix Spain; Málaga; Híbrido; EUR 20.000 - 23.000; Jornada completa

Descripción de la vacante

Concentrix Spain in Málaga is seeking a Customer Service Representative for Bank Norwegian to provide outstanding customer service via email and calls. The role is hybrid, based in Benalmádena, and requires bilingual Danish and advanced English with readiness to follow bank processes and guidelines.

You will be part of a team delivering support for digital banking products, with full training provided and a clear path for growth within the company.

Formación

• Danish proficiency at a proficient or bilingual level and English at an advanced level.
• Experience in customer service is preferred.
• Good communication, written and listening skills.

Responsabilidades

• Answer customer inquiries via email and telephone in a professional and friendly manner.
• Make customers feel safe and welcome when interacting with us.
• Follow the guidelines and processes set by the bank.

Conocimientos

Danish language

English language

Customer service

Descripción del empleo

DescriptionExperience the power of a game-changing career We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Are you a motivated individual seeking a fulfilling career in Customer Care within the realm of digital banking? Are you fluent in both written and spoken Danish? If so, then join us in Malaga (Hybrid) as a Customer Service Representative for Bank Norwegian, a branch of NOBA Bank Group, where you will provide outstanding customer service both through email and incoming calls to our customers.

Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.
• Make customers feel safe and welcome when they are in contact with us.
• Follow the guidelines and processes set up by the bank.

Requirements

Your qualifications Concentrix is a great match if you:

• Have a proficient or bilingual level of Danish and advanced level of English
• Have an open and positive mindset that helps to provide the best customer service experience
• Have previous experience in customers service
• Have good communication, written and listening skills

It would be a plus if:

• Have previous experience in invoicing, bank or collection industry is good to have, but not a must - as you will get relevant training in the field

Offer

What’s in it for you

• Full-time 39 hours/week permanent contract: Monday to Thursday from 08:00 - 16:00, Friday from 09:00 - 16.00
• Salary Range from 20k up to 23K euros gross/yea
• Enjoy a supportive team culture and a modern office in the heart of Benalmádena, with the flexibility of hybrid working.
• Full paid training on the company and the project you'll be working on

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.