Customer Service Representative (Danish-speaking) - Hybrid - Banking Industry BN01

CNX; Benalmádena; Híbrido; EUR 20.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39 hours/week

Hybrid in Malaga office

Full paid training

Competitive salary 20k–23k EUR gross/年

Descripción de la vacante

Concentrix in Malaga is seeking a Danish-speaking Customer Service Representative on a hybrid basis to support Bank Norwegian.

You will answer customer inquiries by email and phone, ensure a friendly and professional service, and follow bank guidelines. The role includes full training and strong growth opportunities within a global team, with a permanent contract, 39 hours/week, and a clear path to develop skills in digital banking.

Formación

• Danish language proficiency and strong English skills.
• Open, positive mindset focused on delivering great customer service.
• Previous experience in customer service.
• Good written and verbal communication skills.

Responsabilidades

• Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.
• Make customers feel safe and welcome when they are in contact with us.
• Follow the bank's guidelines and processes.

Conocimientos

Danish language

English language

Descripción del empleo

Job Title:

Customer Service Representative (Danish-speaking) - Hybrid - Banking Industry BN01

Job Description

Experience the power of a game-changing career

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Are you a motivated individual seeking a fulfilling career in Customer Care within the realm of digital banking? Are you fluent in both written and spoken Danish? If so, then join us in Malaga (Hybrid) as a Customer Service Representative for Bank Norwegian, a branch of NOBA Bank Group, where you will provide outstanding customer service both through email and incoming calls to our customers.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

• Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.

• Make customers feel safe and welcome when they are in contact with us.

• Follow the guidelines and processes set up by the bank.

Your qualifications

Concentrix is a great match if you:

• Have a proficient or bilingual level ofDanishand advanced level of English

• Have an open and positive mindset that helps to provide the best customer service experience

• Have previous experience in customers service

• Have good communication, written and listening skills

It would be a plus if:

• Have previous experience in invoicing, bank or collection industry is good to have, but not a must - as you will get relevant training in the field

If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Thursday from 08:00 - 16:00, Friday from 09:00 - 16.00

• Salary Range from 20k up to 23K euros gross/year

• Great team and working environment hybrid in a modern centrally placed office in Benalmadena

• Full paid training on the company and the project you’ll be working on

Experience the best version of you!

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix is an equal opportunity employer

R1752711

Location:

ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements:

Danish (Required), English

Time Type:

Full time