Customer Service Representative

Future Electronics; Madrid; Presencial; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full training

Benefits package

Descripción de la vacante

Future Electronics is seeking a Customer Service Representative to support the EMEA team from the Basque Country. The role involves order entry, coordinating with the MSR team and sales personnel, and maintaining daily and monthly reports to monitor performance against targets.

You will communicate clearly with internal teams and external customers, ensuring accurate and timely updates and handling enquiries with professionalism and care.

Formación

• Excellent communication and interpersonal skills.
• Highly organized and accurate, able to work under pressure.
• Computer literacy, particularly in Excel.
• B2B sales experience in a fast-paced environment is advantageous.

Responsabilidades

• Order entry and changes.
• Ensure part creates are actioned, expedites, and follow through to completion liaising with MSR team.
• Maintain monthly and daily sales reports for the sales office and highlight inconsistencies affecting orders to be shipped.
• Maintain communication between operational departments (e.g., Marketing and Sales) and respond to incoming calls.

Conocimientos

Excellent communication

Interpersonal skills

Highly organized

Excel proficiency

B2B sales experience

Educación

Senior schooling / HNC level

Descripción del empleo

Looking for a challenging new role and career development as a; CUSTOMER SERVICE REPRESENTATIVEThen Future Electronics wants to hear from you! We are currently looking to employ a Customer Service Representative to join our EMEA team in the Basque Country. We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.Job Outline:The prime responsibility of the role is to ensure that customers' expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate. This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.

What the role involves:

• Order entry and changes;
• Ensure part creates areactioned, Expedites, and follow through to completion liaising with MSR team, manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stockMaintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
• Maintain communication between operational departments i.E., Marketing and Sales etc.
• Accept all incoming calls and respond with relevant action as required.

Do you have:

• Ideally educated to senior schooling / HNC level
• Excellent communication and interpersonal skills
• Highly organised and accurate, able to work under pressure and maintain extensive attention to detail
• Computer literacy, particularly in excel is an advantage
• Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite

About Future Electronics:

Future Electronics is a global leader in the electronic components industry. The company's award‑winning customer service, comprehensive global supply chain programs, and industry‑leading engineering design expertise make it a strategic partner of choice for customers worldwide. A WT Microelectronics company, Future Electronics is headquartered in Montreal, Canada, and operates in 44 countries and 159 offices. Its global footprint enables exceptional service and efficient, end‑to‑end supply chain solutions. The company is fully integrated and supported by a single IT infrastructure that provides real‑time inventory visibility and seamless global operations, sales, and marketing capabilities.

For more information, visit .

Equality, Diversity, and InclusionWe are committed to Equality, Diversity, and Inclusion. We recruit the 'best person for the job' regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.