Platform Manager

PURE CUISINE; Barcelona; Presencial; EUR 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Multicultural environment

Sea-view workplace

Health insurance discount

Training opportunities

Descripción de la vacante

Konecta Barcelona seeks an experienced Floor Manager to lead a large customer service team in Barceloneta. Native/bilingual English and French required, with a proactive leadership style.

You will supervise 10 supervisors, monitor KPIs, drive service quality, and ensure seamless daily operations while maintaining strong client liaison and reporting. A permanent contract and multicultural environment are offered.

Formación

• Proven experience in team management within a customer service environment.
• Excellent verbal and written communication skills.
• Ability to multitask and solve problems quickly and effectively.
• Natural leadership with the ability to motivate and inspire a team.
• Strong command of office tools and management software.
• Proficiency in English, French and Spanish.

Responsabilidades

• Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.
• Ensure performance targets are met while maintaining excellent service quality and provide updates to clients.
• Analyze KPIs and monitor team results, applying strategies to drive continuous improvement.
• Support professional growth of team members through ongoing coaching and development.
• Ensure optimal distribution of tasks and client requests for seamless daily operations.
• Maintain regular communication with other team leaders and upper management to align objectives.
• Lead progress and goal-setting meetings with the client and write detailed reports.
• Ensure adherence to processes and internal rules.
• Offer innovative, high-quality solutions to meet client needs.

Conocimientos

Team management

Verbal & written communication

Multitasking

Leadership

Office tools

Trilingual (English, French, Spanish)

Descripción del empleo

WHO WE ARE

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business
model.

These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than
500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!

RESPONSIBILITIES

• Team Management:
  Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.
• Service Quality:
  Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.
• Performance Monitoring:
  Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.
• Training & Development:
  Support the professional growth of team members through ongoing coaching and development.
• Workflow & Request Management:
  Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.
• Cross-Functional Communication:
  Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.
• Problem-Solving:
  Act as a go-to person and reference for the entire team when challenges arise.
• Compliance with Processes & Internal Rules:
  Ensure consistent adherence to company policies and procedures.
• Client Liaison:
  Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs.

REQUIREMENTS

• Proven experience in team management within a customer service environment.
• Excellent verbal and written communication skills.
• Ability to multitask and solve problems quickly and effectively.
• Natural leadership with the ability to motivate and inspire a team.
• Strong command of office tools and management software.
• Proficiency in English French and Spanish

WE OFFER

• A permanent contract
• A multicultural and positive environment
• A modern and pleasant workplace in an exceptional building with sea views
• Discount in Company health insurance
• Training opportunities throughout the year, as we aim to support our talents in their professional development.
• Our offices are located in Barceloneta:
  Barceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella - Vila Olímpica (Metro and Tram T4)

We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.